Help Desk Trainee Full Time

Job Description

The Help Desk Trainee will provide entry-level technical support within an IT environment, assisting users with hardware, software, and system-related issues. This role focuses on maintaining smooth day-to-day IT operations, delivering timely support, and ensuring a high level of customer service.

Key Responsibilities

• Provide Level 1 technical support for desktops, laptops, and peripherals
• Troubleshoot basic hardware and software issues
• Install, configure, and update operating systems and applications
• Support and maintain printers, scanners, and office equipment
• Assist users with login issues, password resets, and access requests
• Respond to help desk tickets, emails, and phone inquiries
• Perform data entry and maintain accurate IT records/documentation
• Escalate unresolved or complex issues to senior IT staff
• Maintain IT inventory and asset tracking
• Ensure a professional and customer-focused support experience

Experience & Qualifications Required

• 0 2 years of experience in IT support, help desk, or related role
• Internship or entry-level IT experience is acceptable
• Associate s or Bachelor s degree in IT, Computer Science, or related field (preferred)
• Relevant certifications (e.g., CompTIA A+) are a plus
• Strong willingness to learn and grow in IT support

Technical Skills

• Basic knowledge of:
• Windows Operating Systems (Windows 10/11)
• Microsoft Office Suite (Outlook, Word, Excel)
• Familiarity with:
• Desktop/laptop troubleshooting
• Printer installation and support
• Basic networking concepts (IP, connectivity issues)
• Exposure to help desk/ticketing systems (ServiceNow, Jira, etc.) is a plus
• Ability to install and configure standard software applications

Soft Skills

• Strong communication skills (verbal & written)
• Customer service-oriented mindset
• Good problem-solving ability
• Attention to detail and organizational skills
• Ability to multitask and work in a structured environment