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Position: Help Desk Service Agent
Compensation: $19 – $20 /hour, depending on experience
Location: Olathe, Kansas
Inceed has partnered with a great company to help find a skilled Help Desk Service Agent to join their team!
Are you ready to jump into a dynamic and fast-paced environment where your technical expertise and customer service skills will shine? Join a team of dedicated professionals, tackling challenges and enhancing user experiences. This role offers a unique opportunity to grow in a supportive setting. Get ready to dive into real-world troubleshooting and customer interaction, making a tangible impact every day!
Key Responsibilities & Duties:
- Jump directly into the call queue and begin taking calls
- Handle break/fix issues and basic troubleshooting
- Provide basic troubleshooting for monitors, headsets, and user support
- Ensure detailed ticket documentation for seamless issue resolution
- Deliver exceptional customer service in a fast-paced environment
Required Qualifications & Experience:
- Less than 1 year of IT/Help Desk experience
- Strong communication skills
- Experience in technical customer-facing roles
- Proficiency with Microsoft software environment
- Ability to document ticket notes thoroughly
Nice to Have Skills & Experience:
- Familiarity with ServiceNow ticketing system
- Hands-on technical customer service support experience
Perks & Benefits:
- 3 different medical health insurance plans, dental, and vision insurance
- Voluntary and Long-term disability insurance
- Paid time off, 401k, and holiday pay
- Weekly direct deposit or pay card deposit
If you are interested in learning more about the Help Desk Service Agent opportunity, please submit your resume for consideration. Our client unable to provide sponsorship at this time.
We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.
Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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