Healthcare Customer Service Specialist II (SCA) Full Time

Cyber Focus AII’s mission is to help cybersecurity professionals discover cutting-edge opportunities in their field. We are not a staffing firm or agency. Cyber Focus AI does not hire for these roles—we use advanced technology to locate and verify them from actual employers.

Employer Industry: Healthcare Intelligence

Why Consider This Job Opportunity

• Salary up to $19.02 per hour
• Comprehensive benefits package including medical, dental, vision, HSA/FSA options, life insurance, and 401(k) savings plans
• Generous paid holidays and annual paid time off
• Opportunity for professional development in a supportive work environment
• Flexibility for hybrid or fully remote work options

What To Expect (Job Responsibilities)

• Serve as the primary point of contact for providers and Medicare contractors, addressing inquiries professionally and accurately
• Maintain up-to-date knowledge of contract requirements and objectives
• Educate providers on processes and appeal rights while resolving complex issues
• Conduct due diligence follow-ups and maintain accurate records of communications
• Notify management of any escalated issues or suggestions for process improvements

What Is Required (Qualifications)

• Minimum of two (2) years of experience in a call center or customer service position
• High School diploma or GED is required
• Must maintain HIPAA Certification
• Strong verbal and written communication skills
• Proficiency in data entry and basic knowledge of Excel

How To Stand Out (Preferred Qualifications)

• At least one year of claims processing or billing experience
• Familiarity with healthcare and insurance terminology

#HealthcareIntelligence #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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