Healthcare Customer Service Representative – Remote Full Time

Resonance CX Partners’ mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Digital Business Services

Why Consider This Job Opportunity

• Paid training provided to enhance your skills
• Competitive wages with full benefits, including medical, dental, vision, and 401k
• Paid time off and employee wellness programs to promote work-life balance
• Opportunity for career advancement within a supportive and engaging environment
• Chance to work with a diverse range of clients and communities
• Flexibility to work from home with specific internet requirements

What To Expect (Job Responsibilities)

• Field customer inquiries via phone, email, chat, and social media to resolve questions and concerns
• Calmly de-escalate issues and escalate interactions when necessary
• Respond to assistance requests and process payments as needed
• Track call-related information for auditing and reporting purposes
• Provide feedback on call issues and upsell when required

What Is Required (Qualifications)

• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and general knowledge of Windows-based systems

How To Stand Out (Preferred Qualifications)

• Customer service and/or sales experience
• College degree preferred but not required

#DigitalBusinessServices #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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