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Job Description
Insight Global is looking for a HCM Support Analyst for a client in the Des Moines, IA area. This individual will be responsible for ongoing support of the HCM system service queue, providing phone and email resolution to tickets from community based users. Outside of the day to day ticket support, this individual will help with small testing projects, participate in team meetings, running queries, etc.
Hourly pay rate for this position ranges between $40.00-$55.00 and is dependent on experience and skill sets.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
Experience with Oracle HCM Cloud; specifically supporting Payroll, core HR, and Benefit modules
Experience working a ticketing system
Experience with phone and email resolution
Good communication and professionalism; customer service experience. – Industry experience in senior living, healthcare, or hospitality (hotel).
BMC Helix ticketing system
Oracle recruiting module support.
