Growth, Technical Success Manager Full Time

This role sits at the intersection of technical expertise, customer success, and scalable growth strategy within a high-volume enterprise environment. You will be responsible for driving adoption, retention, and expansion across a large portfolio of customers while ensuring they extract maximum value from a leading CI/CD platform. Acting as both a technical advisor and growth partner, you will translate complex engineering workflows into measurable business outcomes. The position emphasizes a one-to-many engagement model, leveraging digital programs, automation, and AI-driven insights to scale impact efficiently. You will collaborate closely with cross-functional teams to identify risks, uncover opportunities, and continuously improve customer experience. This is a highly strategic and hands-on role suited for someone who thrives in technical environments and enjoys building scalable success systems rather than relying solely on 1:1 engagement.

Accountabilities

In this role, you will manage and grow a diverse customer portfolio while driving adoption, retention, and expansion through scalable and data-driven success strategies.

• Own strategic engagement across a large base of growth customers, providing technical guidance, best practices, and optimization insights
• Design and execute scalable customer success programs, including webinars, office hours, and digital engagement initiatives
• Create technical content such as guides, videos, email sequences, and educational materials to drive product adoption at scale
• Use AI-powered tools to analyze customer usage, surface insights, and automate outreach and reporting workflows
• Partner with Product, Sales, and Support teams to address churn risk, gather feedback, and align customer needs with product capabilities
• Continuously improve success playbooks, tooling, and engagement strategies based on data and customer insights

Requirements

The ideal candidate combines strong technical knowledge with customer-facing experience and a passion for scalable impact in SaaS or DevOps environments.

• 4+ years of experience in B2B customer success, technical support, or account management, including exposure to technical roles in software environments
• Strong understanding of CI/CD practices, DevOps workflows, cloud technologies, and software development lifecycle concepts
• Proven ability to drive customer retention, expansion, and value realization across a large book of business
• Comfortable using AI tools (e.g., ChatGPT, Copilot, Claude) to enhance productivity, analysis, and customer engagement
• Experience with customer success platforms such as Zendesk, HubSpot, Vitally, or similar tools
• Excellent communication skills with the ability to translate technical concepts into clear business impact
• Bonus: familiarity with Git, GitHub, or competing CI/CD tools such as Jenkins, GitLab CI, or Buildkite

Benefits

• Competitive compensation aligned with industry benchmarks
• Remote-friendly and flexible working arrangements
• Opportunity to work with cutting-edge CI/CD and DevOps technologies at scale
• Access to advanced tooling, automation, and AI-enabled workflows
• Strong focus on learning, internal mobility, and career progression
• Collaborative, global team environment with a culture of technical excellence
• Opportunity to contribute to high-impact customer programs in fast-growing enterprise segments

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.