General Manager for a Family Center Full Time NEW

About Us

Complete Playground is the ultimate destination for family fun in the heart of New York City. As the largest indoor playground in Manhattan, our 40,000-square-foot facility is a vibrant urban oasis featuring wall climbing, slides, interactive play zones, and a specialized fidget wall. We provide a safe, inclusive environment for kids of all neurodiverse backgrounds, including a top-notch sensory space designed to help children relax and recharge.

Job Description

We are seeking a high-performing General Manager to lead our team and drive the commercial success of our facility. This is a hands-on leadership role that requires a professional who is equally comfortable managing complex floor operations as they are driving sales and tracking financial growth.

The General Manager will be responsible for the full P&L of the venue, focusing on maximizing revenue through memberships, events, and strategic partnerships while maintaining world-class standards for safety, cleanliness, and customer service.

Key Responsibilities

Revenue & Sales:

• Sales Leadership: Drive revenue growth by leading and tracking sales. 
• Upselling Strategy: Implement and oversee upselling and ancillary revenue programs.
• Business Development: Identify and secure new revenue streams, such as local school partnerships, seasonal camps, or specialized classes.
• KPI Management: Track and analyze key performance indicators (KPIs) including daily foot traffic, labor cost percentages, and revenue per guest.
• Financial Oversight: Manage the facility budget, and report weekly/monthly financial performance to management. 

Marketing & Outreach:

• Partnerships: Identify and support partnership and/pr sponsorship opportunities. 
• Brand Consistency: Ensure all on-site and digital signage and collateral are up-to-date and align with the brand’s mission.
• Promotion Execution: Coordinate with the marketing team to launch and track the success of seasonal promotions and special event pricing.

Operations & Team Leadership:

• Daily Oversight: Ensure the facility operates at peak efficiency, maintaining a safe and clean environment across all 40,000 square feet.
• Staff Management: Recruit, train, and manage a multi-departmental team, ensuring a high-energy culture and consistent adherence to safety protocols.
• Customer Excellence: Act as the main point of contact for guest feedback, experience, always ensuring a premium experience.

Requirements

• Experience: 5+ years of management experience, with at least 3 years in a sales-driven or revenue-focused role within hospitality, retail, or family entertainment.
• Sales Savvy: Proven ability to close sales, manage a pipeline, and train teams on sales techniques.
• Financial Literacy: Experience managing budgets, labor costs, and analyzing P&L reports.
• Basic Marketing Skills: Familiarity with local community marketing and the ability to execute promotional strategies effectively.
• Leadership: Strong track record of managing teams (20+) in high-volume, fast-paced environments.
• Availability: Must be available to work weekends and holidays, as these are the facility’s peak operational and revenue-generating times.
• Communication: Professional verbal and written communication skills for reporting and community relations.

Compensation 80K/year