Full-Time Daytime Resident Assistant Full Time NEW

Title: Daytime Resident Assistant

Reports To: Operations Manager & Daytime Resident Assistant Supervisor

Salary Range: $25.00 per hour + eligible shift differential

Employment Type: Full-Time Non-Exempt

Schedule: Tuesday 8am-4:30pm, Thursday 8am-4:30pm, Friday 8am-4:30pm, Sunday 4pm-12:30am

About Us

Founded in 2000 as a winter-only, overnight shelter for women, The Delores Project has grown to offer low-barrier, housing-focused 24-7 shelter for unaccompanied adult women, transgender and nonbinary people, supportive housing for formerly chronically homeless individuals with a disability, and a robust suite of wrap-around services including on-site behavioral healthcare. The organization also provides community-based aftercare services for clients who have transitioned from homelessness to housing.

At The Delores Project, we believe community and belonging are essential to healing from the trauma of homelessness and this is one way we differentiate ourselves from many other homeless service providers. In addition to a shelter, we are a community that not only meets people’s basic needs and provides access to housing resources, but we also provide clients with a supportive community in a fully therapeutic environment so they can begin to heal from the trauma of homelessness and are more successful in maintaining housing and stability once they graduate from our programs. We are client-centered and strengths-based in our approach and practice of harm-reduction and trauma-informed models of care in all our programs. Our engagement with one another is rooted in our values of kindness, integrity, collaboration, transparency, accountability, respect, and dignity for each community member, including staff and volunteers. Those who share these values, are passionate about working with people in crisis, and ending homelessness may be a great addition to our diverse and talented team.

About The Job

Resident Assistants (RA) serve as front-line team members in our 24/7 shelter, managing all day-to-day operations. RAs work directly with guests in teams of two to ensure the safe, peaceful, and effective operations of our 50-bed shelter. RAs also provide emergency support and relief for residents in the supportive housing program located above the shelter in collaboration with the PSH case managers and the Programs Manager.

Core Competencies: Professional Boundaries, Upholding Respect & Dignity, Empathy & Compassion, Conflict Resolution, Professional Documentation, Cultural Awareness & Sensitivity, Program Proficiency.

TDP Competencies: Ethics & Integrity of Practice, Organization & Time Management, Commitment to TDP’s Principles of Care, Cultural Humility, Teamwork & Collaboration, Critical Thinking & Problem Solving.

Shelter

• Phone screen potential guests and fill beds over the phone.
• Perform intakes and orient new guests.
• Complete shift paperwork and documentation, including the log.
• Conflict resolution, mediation, and de-escalation between shelter guests.
• Ensure the physical and psychological safety of the shelter.
• Perform basic housekeeping duties, including meal preparation and service, supervision of shelter chores, taking out trash, and house laundry.
• Maintain a clean, organized, and safe shelter space.
• Support and provide good customer service to on-site volunteers.
• Facilitate twice-weekly house meetings.
• Attend required training and mandatory monthly team and quarterly all-staff meetings.
• Respond to medical crises, including the use of an AED machine, performing CPR and/ or administering Narcan when necessary, and calling for emergency medical response.
• Continuously monitor guests’ belongings and dorm cleanliness and organization.
• Deliver verbal or written reminders when shelter guests do not meet community agreements.
• Evict guests who are engaging in unsafe behavior or violating community agreements.
• Data entry for all clients in HMIS.

Housing

• Assist PSH residents with emergency lockouts.
• Conflict resolution, mediation, and de-escalation between residents &/ or guests in the absence of case managers.
• Answer PSH call box calls (RAs do not admit visitors to the building but do admit delivery people, case managers, and other service providers for residents.
• Security checks throughout the building at 9 pm, 1230am, and 4 am.
• Log any maintenance issues and any pertinent resident or visitor information for case managers and the program manager.
• Complete incident reports for anything PSH case managers are not present for.
• Assist residents with food pantry and hygiene items in emergency situations only.
• Additional responsibilities as needed.

Other

• Practice Trauma Informed Care and harm reduction.
• Practice and modeling of healthy professional boundaries with and for guests and residents.
• Work collaboratively with shift partner, making decisions, completing shift duties, and having hard conversations with guests and residents together.
• Work collaboratively with program staff to best meet the needs of guests and residents.
• Attend monthly operations team meetings, virtual and in-person.
• Attend quarterly all-staff meetings.
• (Relief staff only) Must work a minimum of 16 hours monthly in the shelter.
• (Relief staff only) Must be available to pick-up last-minute shifts and or call offs.
• Additional responsibilities as needed

Preferred Qualifications

• Degree in relevant field (human services, social work, marketing/ communications, human resources, nonprofit management, etc.) or equivalent work experience.
• Lived experience relevant to, or shared identities, with those The Delores Project serves including Indigenous people, communities of color, LGBTQIAI+ individuals, those with disabilities, and transgender and nonbinary people.
• The desire to work as part of a team- to make decisions creatively and collaboratively and to act in the best interest of one another and the organization.
• Lived or work experience with people who have been victims of trauma, those with mental health challenges, substance use disorders, those with traumatic brain injuries, and/ disabilities.
• High emotional intelligence and self-awareness, commitment to assuming the best intent of others.
• Prior training in mental health first aid, de-escalation, vicarious trauma, harm reduction, and crisis intervention.
• Ability to be non-judgmental of other people’s identities and life choices.
• An understanding of professional boundaries and how to model and maintain them with colleagues and people with diverse needs and from diverse backgrounds.
• Ability to positively and professionally represent The Delores Project to a diversity.
• The ability to speak Spanish or American Sign Language fluently is not required, but a plus.
• Good problem-solving, decision-making, and communication skills, and the ability to take initiative and work independently.
• Ability to thrive in a dynamic and ever-changing work environment, ability to switch priorities and gears as necessary.
• Willingness to engage in continuous learning and conversations around diversity, equity, inclusion, justice, and belonging.
• Ability to pass a background check (TDP is a second-chance employer and encourages all interested candidates to apply).
• Schedule flexibility based on the needs of the role/ team/ organization, including some evening and weekend hours when necessary, and the ability to attend quarterly all-staff meetings on Saturday mornings
• Additional Preferred Qualifications for direct-service staff:
• Understanding of client-centered, strengths-based, trauma-informed, and housing-first models of service and care.
• Work or educational background in human service, social work, and/ or customer service with diverse communities.
• Demonstrated ability to maintain accurate and timely documentation.
• Prior training in harm reduction, mental health first aid, vicarious trauma, de-escalation, crisis management, and conflict resolution.
• Ability to juggle multiple priorities simultaneously.
• Ability to work with and support volunteers.
• Excellent interpersonal skills and ability to positively engage with staff, clients, volunteers and donors in person and on the telephone

Requirements

Benefits:

The Delores Project offers a generous benefits package including 15 paid holidays, birthday pay, generous Paid Time Off, medical/ dental/ vision/ life/ an optional flex-spending account, free RTD Ecopass, and an optional Simple IRA/Roth IRA with a 3% employer match. Kindly human, NB Pet Telehealth, Pet Care, Optional Voluntary life insurance, Optional Legal Shield, Optional ID Shield, WFH Flexibility. Plus receive $150 signing bonus before your first paycheck. This signing bonus is subject to all applicable state and federal taxes and withholdings

Working Conditions

Work is performed primarily in an office setting and requires sitting for extended periods. This position works with and supports a residential environment including walking, standing, sitting, lifting up to 30 pounds, carrying, pushing, pulling, bending, reaching, balancing, stopping, and kneeling. Work also includes manual dexterity for typing and operating a computer, holding, grasping, and turning objects.

Additional Pay Information

Base rate $25.00

Evening shift differential $1

Overnight shift differential $2

Evening differential is only applicable to shifts from 4:00pm-12:30am

Overnight differential is only applicable to shifts from 12:00am-8:30am

The Delores Project is an equal-opportunity employer dedicated to a policy of non-discrimination and equal opportunity for all employees and qualified applicants. People with disabilities, BIPOC individuals, Hispanic/ Latin individuals, Indigenous people, LGBTQIA+ candidates, and/ or those with lived experience of homelessness and poverty are strongly encouraged to apply.

All applications must be submitted by Wednesday, April 30th, 2026