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Resonance CX Partners’ mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Employer Industry: Health Insurance
Why Consider This Job Opportunity
- Salary of $19.00 per hour
- Eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year
- Variety of full-time shift options available, Monday through Friday
- Opportunity to work in a blended remote work culture, promoting connection and teamwork
- Supportive environment focused on employee authenticity and belonging
- Chance to contribute to innovative health care solutions and process improvement projects
What To Expect (Job Responsibilities)
- Develop a comprehensive understanding of current processes, procedures, and tools associated with the employer’s business model
- Work with members, brokers, providers, and vendors through multiple channels as needed
- Manage an assigned caseload while maintaining service delivery, productivity, and quality expectations
- Support leadership by identifying issues through established escalation pathways
- Monitor and track the health of all assigned work-in-progress issues and escalate as necessary
What Is Required (Qualifications)
- 1+ years of experience in a high-volume or customer-focused setting
- 6+ months of healthcare experience
- High school diploma or GED
- Compliance with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
- Must be available for scheduled work shifts
How To Stand Out (Preferred Qualifications)
- Strong quantitative or analytical skills focused on identifying or solving problems
- Bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking
- Experience manipulating and entering accurate data
- Advanced skills in Google Suite or Microsoft Office
#HealthInsurance #CustomerService #RemoteWork #CareerOpportunity #EmployeeBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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