Franchise Business Coach Full Time

Blue Rock search has partnered with a leading Home Services Franchisor to identify their next Franchise Business Coach. This individual would work with established franchisees to optimize operations, improve profitability, and scale their businesses sustainably. This role emphasizes strategic planning, leadership development, and operational excellence to help franchisees achieve their growth goals. This role serves as part of a dynamic team providing leadership, mentorship, and strategic support, ensuring franchisees experience business growth, profitability, and personal fulfillment.

KEY RESPONSIBILITIES:

Guide Vision and Goal-Setting:

• Partner with franchisees to understand their “WHY” and ensure that future goals remain aligned with their long-term aspirations and goals.
• Collaborate with franchisees to set clear, measurable growth goals.
• Create Annual Operating Plans that support sustained success and scalability.

Strategic Planning and Execution:

• Collaborate with franchisees to develop Annual Operating Plans (AOP) that integrate marketing, staffing, and financial strategies tailored to long-term growth objectives, breaking them down into quarterly objectives and weekly action steps.
• Collaborate on strategies for expansion, marketing, and staffing to drive sustainable growth.

Accountability Partner:

• Act as a coach and accountability partner, ensuring franchisees stay focused on their goals, navigate challenges effectively, and make informed decisions.
• Provide regular feedback to ensure franchisees stay on track with their goals.

Data-Driven Insights:

• Use key performance indicators (KPIs) to assess business health and track progress.
• Help franchisees understand and leverage this data to drive better decision-making and business outcomes.

Adaptability:

• Tailor coaching strategies to fit each franchisee’s unique business, circumstances, and capabilities, recognizing the importance of flexibility in the coaching process.

Franchisee Engagement and Support

• Relationship Building: Build trust and rapport with franchisees, fostering an open, transparent coaching relationship.
• Guiding Growth: Help franchisees identify what actions and strategies are necessary to grow their business and support them in executing those actions to achieve both their short and long-term goals. Assist franchisees in overcoming growth roadblocks and refining their business processes. Assist franchisees in refining scalable business systems and breaking through stagnation by addressing mid-level growth challenges such as team expansion or market entry.
• Leadership Development: Focus on coaching franchisees to transition from daily operations to strategic leadership, empowering them to effectively manage teams and delegate responsibilities.
• Community Marketing and Brand Awareness Coaching: Guide franchisees in developing and executing effective community marketing and brand awareness strategies. Support them in creating action plans that align with their business growth goals, ensuring they leverage local opportunities to increase visibility, attract customers, and build strong community relationships. Provide coaching on best practices, tracking results, and adjusting strategies to maximize impact.
• Promoting Independence: Encourage resilience, resourcefulness, and ownership by coaching franchisees to solve their challenges independently whenever possible.
• Cross-Department Collaboration: Collaborate with internal departments to provide comprehensive support, ensuring franchisees have access to tools, resources, and operational systems to improve their businesses.
• Conflict Resolution: Manage conflicts tactfully and professionally while maintaining a focus on the franchisee’s best interests and long-term success.
• Operational and Brand Standards Support: Ensure franchisees maintain brand integrity while scaling their operations. Address brand standards challenges and operational issues faced by franchisees, guiding them in determining timely solutions to overcome obstacles and ensure success.

Additional Responsibilities: Training, Facilitation, and Projects

• Versatility in Roles: Beyond coaching franchisees, Franchise Business Coaches may be called upon to deliver training, facilitate groups, lead committees, manage projects, or contribute to special initiatives. These responsibilities are crucial in supporting the overall success of the franchise network.
• Training and Facilitation: Deliver impactful training sessions through webinars, workshops, peer roundtables, and mastermind groups. Lead discussions on best practices, skill-building, and innovative strategies to drive franchisee and system-wide growth.
• Project Participation and Management: Take an active role in managing or contributing to strategic projects and initiatives. This may include facilitating committees, supporting system-level operational improvements, and collaborating with internal teams to execute key organizational priorities.

Role Performance Objectives

The Growth Franchise Business Coach is accountable for overseeing six core KPIs

Revenue – Ensuring franchisees meet or exceed revenue goals aligned with their Annual Operating Plans.

Profitability – Ensuring franchisees achieve target profit margins aligned with their Annual Operating Plans through effective cost management.

Marketing – Ensuring franchisees are compliant with local marketing activities and investment requirements.

Sales – Ensuring franchisees acquire new and recurring customers to meet monthly sales goals.

Operations – Ensuring franchisees maintain the desired customer retention rate year over year and control labor costs to enhance profitability.

People – Ensuring franchisees maintain staff retention by fostering a positive work culture and stable teams through staff retention strategies.

The FBC’s role is to build strong relationships with franchisees, provide consistent coaching, and hold them accountable for meeting their goals. Success is measured by achieving, meeting, or exceeding these KPI targets.

Required Skills, Experience, and Personal Attributes

• Proven experience in business coaching, consulting, or franchise management.
• Strong understanding of business operations, financial management, and strategic growth.
• Exceptional understanding of community marketing and brand awareness tactics, with the ability to coach franchisees on creating and executing localized marketing plans that drive customer engagement, build brand recognition, and support business growth objectives.
• Demonstrated ability to analyze data, identify trends, and provide actionable insights.
• Proficiency in facilitating group workshops, delivering training, and engaging audiences effectively.
• Familiarity with franchising systems and their operational frameworks.

Soft Skills & Personal Attributes:

• High emotional and social intelligence, with the ability to build rapport and foster motivation, and hold others accountable.
• Exceptional written and verbal communication skills, with the ability to actively listen and effectively convey information.
• Exceptional organizational and time-management skills to balance multiple clients and priorities.
• Resilience, adaptability, and a “can-do” attitude to handle challenges proactively.
• A collaborative team player who can work independently and contribute to collective goals.
• Highly organized with the ability to prioritize, manage deadlines, and work independently.
• Results-oriented mindset with sound judgment and decision-making skills.

Qualifications

Education & Experience

• A minimum of 5+ years of experience in business coaching, consulting, or franchise management.
• Proven expertise in coaching established business owners through scaling processes and overcoming mid-growth challenges.
• Strong understanding of business principles, financial management, and operational strategies.
• Proficiency in Microsoft Office Suite, CRM systems, and KPI dashboards. Experience with financial and operational analysis tools is a plus.

Work Environment & Travel

• This is a fully remote position with frequent travel to conduct in-person coaching or training sessions in support of business launches.
• Occasional evening or weekend availability may be required.

Compensation and Benefits

• Excellent Medical, Dental, and Vision Benefits
• 401K Savings Plan with Employer Match Contributions
• Optional Life Insurance Plan
• Flexible Spending Account
• Remote Role

Why Join Us?

As a Growth Business Coach, you’ll help franchisees take their businesses to the next level. Working with established owners, you’ll focus on scaling their operations, refining leadership skills, and driving sustainable growth. This role allows you to create a lasting impact by helping franchisees overcome roadblocks, develop advanced strategies, and transition from operators to strategic business leaders. Your efforts will empower franchisees to unlock their full potential and achieve ambitious growth objectives.

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