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Job Description:
The Field Service Technician II will perform functions related to product readiness for patient utilization on a wide range of rental and customer owned medical products. This is where we transform healthcare together by cleaning, disinfecting, operational function checks, and minor repairs of Baxter and non-Baxter products. Explore a Day in the Life of a Field Service Technician and learn more about Field Service Careers here (opens in new window). Every repair, every delivery, and every call makes a real impact. In addition to the repair work, the FST I is also responsible for performing the same responsibilities as a FST I related to product readiness for patient utilization on a wide range of rental and customer owned medical products. This position requires operating a fleet vehicle in a safe manner as well as direct customer contact. Additionally, will provide 24/7 delivery, removal, and service support for products in service centers and customer accounts in a timely and professional manner. Our commitment to our mission means we are there when patients and healthcare professionals need us, during the critical moments that matter most!
Job Responsibility:
- Performs electronic, hydraulic and pneumatic systems troubleshooting and repair of assigned products
- Ability to troubleshoot devices and repair any malfunctioning components
- Ability to use the appropriate tools in making required adjustments and repairs
- Ability to provide on-call coverage, up to 24/7 basis including weekends and holidays, which may require customer account visits
- Ability to load, unload, and remove medical products, weighing up to 1680 pounds
- Generate service revenue and complete activities required under service contract
- Safely operate box truck vehicle or company car ranging in size from a cargo van up to a 26,000 pound truck
Requirements:
- Must be at least 21 years of age
- High school diploma or GED
- Valid driver’s license and driving record
- Basic mathematical skills – addition, subtraction, multiplication, and division
Nice to have:
- Technical or Trade School training
- DOT physical card (assistance is provided)
- Experience with FDA regulated products
- Experience in customer service
What we offer:
- dental
- medical
- vision insurance
- paid time off
- parental leave
- Employee Stock Purchase Plan (ESPP)
- 401(k) Retirement Savings Plan (RSP)
- Flexible Spending Accounts
- educational assistance programs
- paid holidays
- paid time off ranging from 20 to 35 days based on length of service
- family and medical leaves of absence
- paid parental leave
- commuting benefits
- Employee Discount Program
- Employee Assistance Program (EAP)
- childcare benefits
