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Start Date: ASAP
Location: New York, NY
Hours of Work: M-F 10AM-6PM
Pay & Benefits: $55,000 Salary + Health Insurance, 401(k) with Match, PTO
About Us:
Velour Medical is not a med spa – Velour is a collective of the nation’s leading cosmetic
injectors. Velour is a brand where clients go to find the right injector for their aesthetic journey,
and where injectors go to run their business.
At Velour, we encourage clients to explore our collective of injectors to discover the provider
best suited for them. Our advanced clinical MDs, PAs, NPs, and RNs offer tailored,
results-driven treatments including Neurotoxins, Hyaluronic Acid Dermal Fillers, PRP, PRF, and
Medical Grade Chemical Peels.
Position Overview:
The Experience Coordinator is responsible for managing client communications and ensuring
appointments are accurately scheduled and prepared. This is a high-volume, fast-paced
position requiring strong time management, multitasking across systems, and real-time
prioritization.
The ideal candidate is highly organized, detail-oriented, and calm under pressure – with
experience in high-volume hospitality or sales environments strongly preferred.
Key Responsibilities:
● Manage all inbound client communication via phone and email (this is not an
in-person/front desk role)
● Schedule, reschedule, and confirm appointments
● Identify and resolve scheduling conflicts, documentation gaps, and system errors
proactively
● Prioritize and manage a high volume of requests simultaneously, ensuring timely
follow-up and resolution
● Act as a liaison between clients and providers to ensure clear, efficient communication
Qualifications:
● Prior experience in a high-volume coordination or communication role
● Experience with CRM systems (Salesforce preferred) and EHR platforms
● Strong time management and prioritization skills in a fast-paced environment
● Proven ability to multitask across systems and communication channels
● High attention to detail, especially in scheduling accuracy and documentation
compliance
● Professional, solutions-oriented communication style
