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At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries.
We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en
As a Customer Success Manager (CSM) at ZyraTalk, you’ll be the trusted advisor and primary point of contact for our most valued customers. You’ll guide them through onboarding, ensure successful product adoption, and drive measurable outcomes that lead to retention and growth. Your mission: help customers get the most out of ZyraTalk’s products while identifying opportunities for expansion and long-term partnership.
Responsibilities:
- Develop and execute tailored customer success plans to drive product adoption, retention, and account growth.
- Partner with new customers during onboarding to ensure a smooth and successful launch.
- Conduct regular business reviews and health checks to assess customer satisfaction and identify improvement areas.
- Provide consultative support, insights, and best practices to help customers maximize the value of ZyraTalk’s platform.
- Collaborate cross-functionally with Sales, Product, and Engineering teams to represent customer needs and influence product roadmap decisions.
- Identify upsell and cross-sell opportunities, managing renewals and expansion discussions with strategic customers.
- Contribute to the ongoing evolution of ZyraTalk’s customer success strategy, tools, and playbooks.
Skills and Experience needed for success in this role:
- 2–4 years of experience in Customer Success, Account Management, or related SaaS roles.
- Strong communication, relationship management, and problem-solving skills.
- A proactive, consultative approach with a passion for helping customers succeed.
- Ability to thrive in a fast-paced, high-growth environment and manage multiple accounts simultaneously.
- Experience with CRM or customer success tools (e.g., Vitally or similar) is a plus.
Why ZyraTalk
- Join a fast-growing AI company transforming customer communication for home service businesses.
- Work with a collaborative, forward-thinking team passionate about technology and results.
- Be part of an AI product that customers use every single day to operate and grow their business.
- Build with a company that values speed, ownership, and innovation.
- Work in an environment where your ideas actually influence the product and the customer experience.
- Help shape the future of AI in the home-services industry by contributing directly to product evolution.
- Work alongside smart, driven teammates who move fast and support each other.
- Take ownership of meaningful projects that push the boundaries of what AI can do in real-world workflows.
Where: Remote, US
The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.
Benefits and Perks:
- Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
- Continued investment in your professional development
- Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
Compensation:
The on-target earnings compensation (base + commissions) for this position is $80,000 to $90,000 USD per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above
EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!
