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** Proficiency/certification in assigned application-ASAP, is preferred and/or must be obtained within 6 months of hire. This certification/proficiency must be maintained, and all continuing education must be passed to retain employment. **
Purpose of Position:
Under varying levels of direction and expertise, is responsible for the on-going assessment, design, development and implementation of system-wide clinical systems. Specifically, collect and transform large quantities of information into meaningful business requirements; develop and modify requirements documentation for the design and implementation of clinical information systems; critically evaluate information from various sources; distinguish user needs from actual business needs and partner with business users, project managers, programmers, consultants and IT leadership in optimizing the scope, benefits and risks of actual and proposed projects as well as assist in managing stakeholder expectations.
Examples of Typical Tasks:
At a higher level, performs the typical tasks of Assignment Level I:
1. Analyze and document business requirements and processes; communicate requirements to technical personnel through the construction of basic conceptual data, process models and flowcharts, and technical specifications.
2. Interview end users, stakeholders, and project sponsors in order to assess business and clinical needs; create business, functional, and technical requirements document based on captured data and, in accordance with departmental protocol/standards.
3. Convert information gathered into specific details including data sources, data and user types, interface components, interface navigation needs, reporting needs and administrative system needs.
4. Define external interfaces, constraints, quality issues and other non-functional requirements.
5. Provide project management team with identified risks, concerns, and ambiguities discovered during the gathering of requirements; assist team in developing solutions.
6. Partner with project managers to complete requirements documentation, in accordance with project schedule.
7. Plan, organize, facilitate, and lead meetings and workgroups as well as oversee and execute follow-up activities.
8. Ensure software development team accounts for all defined technical requirements, in coordination with quality assurance team. Ensure that all quality standards comply with internal policies and industry standards.
9. Document changes to baseline requirements through standard change control process. Document software test plans, technical requirements, release notes, user and training guidelines and other materials.
10. Plan, coordinate, and support unit acceptance testing and subsequent deployments, in coordination with other team leaders.
11. Perform end user and application support functions including problem solving and resolution of application function defects. Provide systems and application training.
12. Develop and execute project presentations.
13. Participate in special projects, as required.
14. Provide training to and serve as a mentor for junior clinical business analysts and/or other appropriate project team members; manage and evaluate work products for assigned team members.
15. Participate in the development of various departmental training initiatives.
16. Interview junior clinical business analysts and/or other appropriate project team members.
In addition to performing the typical tasks of Assignment Level I at a higher level, as described above, also performs the following tasks:
1. Identify opportunities for process improvements and provide analysis and propose change and communicate strategies.
2. Provide supervision and guidance to junior clinical business analysts, clinical business analysts assigned at Level I, consultants, and/or other appropriate project team members.
3. Interview junior clinical business analysts, clinical business analysts assigned at Level I, consultants, and/or other appropriate project team members.
Minimum Requirements:
1. A Masters degree or advanced clinical degree from an accredited college or university and one (1) year of experience gathering and documenting business, clinical, and/or functional requirements using interviews, document analysis, workshops, surveys, site visits, business process descriptions, scenarios, business analysis, task and workflow analysis or related in a clinical, allied health, non-allied health, behavioral health, information technology, information services, business, analytics or related area; or, one (1) year of experience in a relevant clinical and/or healthcare administration role/function; or
2. A Baccalaureate degree from an accredited college or university and three (3) years of experience as described above; or
3. A satisfactory combination of education, training, and experience.
4. Specialty certification(s) issued by a national commercially available program, state, professional society, academic or technical institution in an area(s) listed above, may be credited on a month-to-month basis toward the required work experience for a total of one (1) year.
Department Preferences:
Certification(S)/NYS Licenses/Education:
- ASAP Epic certification required
- Proficiency/certification in assigned application-ASAP, is preferred and/or must be obtained within 6 months of hire. This certification/proficiency must be maintained, and all continuing education must be passed to retain employment
Knowledge, Skills, Abilities and other Requirements:
- Must be able to review and document business requirements and processes; communicate requirements to technical personnel through the construction of basic conceptual data, process models and flowcharts, and technical specifications
- Will be able to complete daily tasks assigned, actively participate in operational and team meetings
- Will be able to work on difficult tickets and tasks and participates in demand resolution
- Must be able to assist and guide junior analysts and team members.
- Must be able to integrate, and be able to manage the stability of Epic application for NYCHH customers
- Show the ability to fulfill system requests from customers by performing issue analysis within their application, translating needs into detailed requirement specifications, and performing system build and testing; using appropriate judgment in escalating issues and challenges to the Team Lead
- Microsoft Office Applications
- Good communication and presentation skills
- Strong attention to detail and ability to organize
- Must be able to work independently, as well as within a team environment
- Should have prior experience with ticketing systems and change management processes
- Strong customer service track record
- Knowledge of Information Technology Infrastructure Library (ITIL) processes, previous management and project management experience, and participation in previous systems implementations, preferred
Years of Experience:
- Healthcare Experience Preferred
At least 1 full life cycle implementation, other implementation of systems, major system upgrade, or application preferred
