Ecomm Customer Service Representative Full Time

Resonance CX Partners’ mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Music and Entertainment Merchandise

Why Consider This Job Opportunity

• Opportunity for remote work flexibility
• Fast-paced, dynamic work environment with a focus on customer experience
• Engage with a variety of ecommerce storefronts and brands
• Support high-volume sales periods including product launches and holiday seasons
• Work with a collaborative eCommerce team dedicated to continuous improvement

What To Expect (Job Responsibilities)

• Respond promptly to customer inquiries through various support channels, including email and chat
• Resolve customer issues related to cancellations, refunds, and exchanges using ecommerce platforms
• Assist customers with questions about orders, shipping, returns, and product availability
• Communicate with third-party logistics partners to resolve order-related problems
• Document customer interactions accurately within internal systems for team alignment

What Is Required (Qualifications)

• Proficiency in CRM and ecommerce tools such as Gorgias and Shopify
• Experience in fast-paced ecommerce environments managing multiple storefronts
• Solid understanding of ecommerce workflows including orders, shipping, and returns
• Strong organizational skills with attention to detail
• Excellent communication skills, both written and verbal

How To Stand Out (Preferred Qualifications)

• Experience with third-party logistics and fulfillment partners
• Ability to thrive under pressure during high-volume periods
• Familiarity with additional ecommerce platforms and tools
• Previous experience in customer support roles within the retail or ecommerce sectors

#Ecommerce #CustomerSupport #RemoteWork #MusicIndustry #FastPacedEnvironment

“We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.”

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