Director, Patient Care Full Time NEW

At Carrum, we live and breathe the mission of transforming the healthcare system to create an unmatched experience for patients. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you.

In 2014 Carrum reinvented the Centers of Excellence (COE) category in digital health. Today, 90% of the US population lives within 50 miles of a Carrum COE and our providers rank in the top 10% nationally. Our team’s execution has been recognized by the venture community and we’ve raised more than $96M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study.

The salary range for this role is $130,000 -$160,000 depending on geography and level of experience, plus equity and an annual bonus.

You’re Excited About This Opportunity Because You Will…

• Lead and develop a high-performing, multidisciplinary Patient Care organization that primarily includes Care Navigators dedicated to key client accounts.
• Establish and execute a strategic vision for patient care delivery that ensures service excellence, strong client alignment, and scalability as Carrum grows.
• Oversee daily operations of the Care Navigation teams, ensuring workflows, communication, and patient touchpoints are seamless and effective.
• Partner closely with internal clinical leadership to ensure alignment on care protocols and seamless care transitions for patients.
• Ensure a differentiated, high-touch experience for every patient, combining empathetic support with operational precision.
• Collaborate with Client Success and cross-functional leaders to enhance patient engagement, streamline workflows, and represent operational capabilities in client-facing environments.
• Define, monitor, and analyze key performance metrics, including patient satisfaction, client-specific engagement rates, and care utilization.
• Partner with leadership to design and implement technology and process improvements that optimize care coordination and patient outcomes.
• Lead workforce planning, staffing, and professional development across your teams to ensure adequate capacity, readiness, and tight alignment with client needs.
• Serve as a visible, hands-on leader who inspires excellence, accountability, and collaboration within a remote team environment.
• Manage budgets and resource allocation for the Care Navigation function, ensuring efficiency and sustainable growth.
• Continuously identify opportunities to innovate, scale, and elevate the patient experience using data, technology, and client feedback.

We’re Excited About You Because…

• You have 10+ years of experience in patient operations, care coordination, account management, or healthcare service delivery roles, including 5-8 years of leadership experience managing leaders of leaders as well as multidisciplinary or customer-facing operations teams.
• You are a strong operational leader. While a clinical background is not required, experience working alongside clinical teams is highly valued.
• You have proven success leading operational teams and building strong partnerships with external clients to support their member populations.
• You are a strategic operator who can set vision, manage execution, and adapt to the needs of a growing organization.
• You are data-driven, skilled at interpreting metrics and using insights to improve outcomes, quality, and operational efficiency for both patients and client stakeholders.
• You are passionate about building and developing people, fostering an environment of empathy, learning, and accountability.
• You have exceptional communication and collaboration skills, able to engage effectively with external clients, executives, and internal partners.
• You handle confidential information appropriately and maintain full compliance with HIPAA and other regulatory standards.
• You embody “patient first” values and are deeply motivated by the opportunity to improve the patient journey through high-quality, coordinated care.
• You thrive in a fast-paced, evolving environment, comfortable with ambiguity and inspired by mission-driven work.
• Experience with self-funded employer benefit plans, bundled payment models, or Centers of Excellence programs is a plus.
• Spanish-speaking is a plus.

Why you’ll love working with us…

• We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Livongo, 98point6, Google, and Optum. We believe in using data to inform decisions, technology to make our jobs easier, and creative thinking to pave the future.
• We are working with some of the most recognized and esteemed names in the country. Top hospitals like Johns Hopkins, Mayo Clinic, Stanford Health Care, Scripps Health, and Rush Health have joined our platform. Employers who use our benefit include US Foods, United Airlines, and large public sector organizations like the self-insured schools of California, and the State of Maine.
• We empower team members to be autonomous and provide a collaborative environment where you get support and healthy feedback. You can bring your authentic self to work every day and are encouraged to help others do the same.
• We carve out time to let go of work to celebrate our successes and have fun. We’re a remote-first company with employees all over the United States and two office locations in San Francisco and Chicago. We support our employees during the work day and beyond with flexible working hours, generous time off, paid parental leave, and opportunities to connect with coworkers both virtually and in-person.
• We embrace our team’s diversity of thought, experience, and interests and know that doing so makes us stronger as a company. Carrum has an active employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee and several employee resource groups (ERGs). Our ERGS help employees build stronger connections through social, educational, and community activities.
• You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways.

Other Benefits

• Stock option plan
• Flexible schedules and remote work
• Chicago and San Francisco offices available
• Self-managed vacation days, within reason
• Paid parental leave
• Health, vision, and dental insurance
• 401K retirement plan

About Carrum

We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact.

Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.