Director, Partner Success Full Time NEW

As a national leader in value-based care, we offer senior living communities and skilled nursing facilities a wide range of solutions (including on-site primary care services, Accountable Care Organizations, and Medicare Advantage Special Needs Plans) proven to enhance health outcomes, streamline operations, and create new financial opportunities.

Founded in 2021, we’ve grown quickly—now serving 200,000+ seniors in 1,500+ communities across 32 states. Our team includes more than 1,000 clinicians alongside care coordinators, analysts, operators, and professionals from all backgrounds, all working together to deliver high-quality, proactive solutions for senior living operators and those they care for.

If you’re looking to make a meaningful impact on the senior healthcare landscape, you’re in the right place—and we look forward to working with you.

Summary

For more information about our company, visit CuranaHealth.com.

The Director of Partner Success is the relationship owner and strategic liaison between Curana Health and several of our senior living corporate operator partners. You will be a brand ambassador externally and an internal advocate who aligns cross-functional teams to deliver on our commitments. Success in this role is measured by same-store growth and partner satisfaction (including Net Promoter Score). The Director is largely external-facing and is responsible for creating and presenting Quarterly Business Reviews and ad hoc presentations and analyses.

Essential Duties & Responsibilities

• Own partner relationships: Serve as the primary point of contact and trusted advisor to senior living executive teams.
• Drive partner success: Understand operator goals and challenges; identify opportunities for deeper engagement, operational improvement, shared outcomes, and same-store growth.
• Represent Curana Health: Communicate our mission, values, and capabilities with professionalism and credibility in all partner interactions.
• Orchestrate cross-functional collaboration: Partner with clinical operations, analytics, marketing, product, business development, and other teams to ensure seamless execution for partners.
• Lead performance reviews and reporting: Create and present Quarterly Business Reviews and ad hoc analyses; monitor key success metrics (adoption, patient engagement, satisfaction, and value-based care performance).
• Present value-based care outcomes: Communicate outcomes such as ACO gainsharing and clinical quality metrics externally and advise internal teams on what matters most to partners.
• Manage escalations and risk: Anticipate issues, navigate complex situations, and drive timely resolution.
• Contribute strategically: Provide partner and market insights that inform Curana Health’s growth strategy and service development.

Qualifications

• 7+ years of relevant experience in healthcare consulting, partner/client success, strategic operations, and/or account management within healthcare (value-based care, senior living, post-acute care, or adjacent settings strongly preferred).
• Experience working in a high-growth organization (e.g., private equity- or venture-backed) with comfort navigating ambiguity and evolving priorities is highly preferred.
• Proven success building and managing executive-level relationships and influencing across complex stakeholder groups.
• Strong analytical and problem-solving skills; ability to translate insights into clear recommendations and action.
• Exceptional written, verbal, and presentation skills; comfort building and delivering executive-ready materials (PowerPoint/Excel) and leading Quarterly Business Reviews.
• Collaborative, outcomes-oriented leadership style; ability to align cross-functional teams without direct authority.
• Bachelor’s degree required; MBA preferred.
• Ability to travel as business requires (approx. 1-3 times per quarter)
• People leadership experience (or strong desire and readiness to manage) is preferred; this role may include direct reports.