Director Operations Full Time

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Job Summary

The Director of Operations oversees multiple specialties across Wake and Johnston counties, managing concurrent initiatives while ensuring alignment with UNC Health’s strategy and goals. This role leads the development, implementation, and management of programs that drive clinical and financial outcomes. The position also communicates key objectives to hospital leadership and requires prior outpatient clinic leadership experience.

Description Of Job Responsibilities

• Lead regular communication and collaboration amongst providers, managers, system stakeholders and hospital leaders to achieve desired outcomes.
• Support teammates and providers by identifying resources and removing barriers in order to achieve organizational goals. Provide leadership as necessary to ensure positive results.
• Partner with system and entity stakeholders to develop budgets and manage resources to optimal utilization and performance . Actively participate in oversight of data reporting and analytics to ensure accuracy of information shared and to allow for ongoing monitoring and improvement of organizational performance.
• Work closely with Legal and Compliance to ensure system and entity policies are widely understood and upheld.
• Collaborate with Recruitment, hospital leadership, community partners and physician leaders in order to recruit and retain needed providers.
• Hire, develop, train and evaluate leaders in order to develop high performing and diverse teams.
• Utilize KPI, dashboards and other data specific to experience, finance, HR and quality in order to lead performance improvement efforts.
• Participate in planning with Business Development, Clinical Onboarding and hospital leadership to operationalize new practices, providers and initiatives.

Meet regularly with partners in clinical areas to coordinate roll out of quality initiatives, patient safety protocols and clinical improvement pilots.

Other Information

Education Requirements

Bachelor’s Degree in a related field.

Professional Experience Requirements

A minimum of five (5) years of experience in practice operations, finance and/or clinical operations management.

Knowledge, Skills, And Abilities Requirements

Language Skills: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to effectively present information to top management, public groups, and/or boards of directors. Ability to perform high level statistical analysis and be able to determine best sources and metrics for ongoing measurement to validate improvement. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Strong interpersonal skills with the ability to influence, direct, and coach diverse groups.

Job Details

Legal Employer: NCHEALTH

Entity: UNC Health Medical Group

Organization Unit: Phy Dept Of Med Admin

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $59.51 – $85.54 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Raleigh

Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.