Director, Key Account Manager Full Time NEW

Division: Professional Products Division

Location: New York, NY – Hybrid

Reports To: Vice-President Commercial Strategy and Account Management

Who We Are

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each person around the world the best of beauty in terms of quality, efficacy, safety, sincerity, and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L’Oréal Professional Products, our mission is to support hairdressers and develop the hair industry sustainably and lead the digital transformation of our industry with a customer-centric approach. Our brands portfolio includes L’Oréal Professionnel, Redken, Matrix, Pulp Riot, Biolage, Mizani, Color Wow and Pureology.

Role Summary

This highly strategic and influential Director level is accountable for the end-to-end lifecycle management of a single, high-volume strategic brand or group of brands within L’Oréal’s Professional Products Division. The role drives the overarching vision of the brand and comprehensive execution for the brand’s professional go to market strategy in the SalonCentric ecosystem, encompassing high-level strategic planning, and cultivating dominant market positioning. Strong partnership and collaboration with the SalonCentric partner is essential to the success of this role. This role will have the responsibility of developing a team og high performing contributors.

This role will architect and implement innovative strategies to achieve significant growth, market leadership, and profit maximization. Key responsibilities include leading brand launches and big bets, deep market/trend analysis, and sales projections.

This role demands an executive presence and exceptional strategic negotiation skills to influence and collaborate seamlessly with cross-functional executive teams, General Managers, and Presidents of brands. The Director will partner with the Brands and salonCentric counterpart, develop, and present comprehensive brand and merchandising strategies, acting as an invaluable strategic partner and thought leader for our brands and SalonCentric teams. A deep understanding of market dynamics and consumer insights is essential.

Key Responsibilities

• Strategic Brand Development & Commercialization: Champion and present a comprehensive strategic vision for the $100M+ brand to top senior executives and cross functional business partners. Drive brand launches and big bets, conduct in-depth market analysis, and provide expert guidance on product efficacy and brand representation.
• Financial Performance & Leadership: Develop and achieve sales and profit goals through meticulous planning and sales forecasting. Own shopper investment, optimize portfolio, and aide in developing compelling promotional strategies. Sales forecasting, budget building, and weekly sales projections.
• Operational Excellence Effective inventory management through collaboration with supply chain and demand planning, drive continuous process improvement, and provide strategic feedback to field leadership.
• People Development: Develop a high performing team. Coach and manage the institution of this newly developed function.

Job Qualifications

• Education: Bachelor’s degree in business administration, Retail Management, Marketing, or related field.
• Experience: 5-7 years of progressive executive-level experience in sales, trade marketing, retail management, or strategic brand commercialization. Proven success in large-scale P&L management ($100M+ brand) and influencing at the C-suite or equivalent level. Significant experience in the beauty retail/professional salon industry is highly desirable.
• Skills & Competencies: Unmistakable Executive Presence, Exceptional Strategic Thinking, Expert Negotiation & Influencing Skills (especially with GMs/Presidents of brands and senior executives), Advanced Problem-Solving, Superior Communication & Presentation Skills, Strategic Collaboration, proficient in data storytelling and strong Financial Acumen.

Don’t meet every single requirement? At L’Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

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