Director, Hospitality & Guest Experience – Magic Mike Live Full Time NEW

About the Company

Originally inspired by the hit film franchise, Magic Mike Live has evolved into a global entertainment phenomenon. Designed as a “360-degree” dance and acrobatic spectacle, Magic Mike Live reimagines the traditional male revue for a modern audience. The production combines world-class choreography, live music, and specialized technical design to create an atmosphere that is equal parts exhilarating, sophisticated, and empowering. Magic Mike Live is the flagship immersive production of Free Association Live (FA Live).

FA Live is a next-generation live entertainment company, producing performances ranging from intimate immersive experiences to global touring spectacles.

FAL currently oversees the global expansion of Magic Mike Live, which has entertained over 2 million guests from 70+ countries with over 6,000 performances across its Las Vegas and London experiences and past engagements in Miami, Dallas, and Berlin since debuting in 2017. Beyond Magic Mike, FAL develops original, IP-driven live experiences across dance, music, and immersive storytelling.

Bringing heart, humor, and world-class storytelling to every performance, each FAL experience is designed to move people, set a standard of excellence, and defy expectations of what live entertainment can be.

Position: Director, Hospitality & Guest Experience

Location: On-site in New York, NY

Availability: Full-Time including nights and weekends

Salary Range: $130,000-$135,000

Reports to: Vice President, Hospitality & Guest Experience

POSITION OVERVIEW

As we prepare to open our flagship Times Square venue in October 2026, Magic Mike Live is seeking a guest-obsessed Director of Hospitality & Guest Experience to own and elevate every touchpoint of the guest journey at Magic Mike Live New York. This senior leader will build and steward a best-in-class hospitality program — from VIP and premium experiences to service culture, team development, and operational excellence. Our New York City location brings live entertainment and food and beverage together for a one-of-a-kind guest experience, and we’re thrilled to bring a senior leader onto our team that helps bring the vision to life.

Reporting to the VP, Hospitality & Guest Experience, the Director will lead a team of 75+ hospitality professionals and serve as the internal authority on guest standards, revenue optimization, and brand integrity. This is a rare opportunity to shape the hospitality identity of one of the world’s most distinctive live entertainment experiences.

KEY RESPONSIBILITIES

Strategic Leadership 

• Define and own the overall guest experience philosophy, ensuring every interaction reflects Magic Mike Live’s spirit of empowerment and joy.
• Develop a multi-year hospitality strategy that prioritizes the intersection of theater, food and beverage, and one-of-a-kind hospitality touchpoints.
• Partner with senior leadership on new product development, venue programming, and guest-facing initiatives.

Team Building & People Development

• Recruit, hire, and cultivate a team of 75+ hospitality professionals. 
• Build and sustain a high-performance, inclusive service culture grounded in genuine hospitality, emotional intelligence, and accountability.
• Design and deliver comprehensive onboarding, ongoing training, and performance management programs.
• Mentor and develop managers to grow into senior hospitality roles.

Premium Experience Operations

• Lead a VIP and Events team and oversee all aspects of the premium guest journey — from Luxe ticket programming and Meet & Greet experiences to bespoke event packages and group bookings.
• Oversee reservations, special requests, and VIP logistics, ensuring flawless execution from pre-booking through post-show follow-up.
• Serve as the ultimate escalation point for complex guest situations, handling sensitive matters with discretion, empathy, and authority.

Revenue & Performance Management

• Drive revenue growth through strategic upselling,  package development, and yield optimization across all premium tiers.
• Establish and track KPIs including guest satisfaction scores, repeat visit rates, and lounge conversion.
• Present regular performance analyses and strategic recommendations to executive leadership.
• Manage departmental budgets, forecast staffing needs, and optimize labor costs without compromising guest experience standards.

Cross-Functional Partnership

• Collaborate closely with Food & Beverage, Building Operations, Security, Production, Marketing, and Technology teams to deliver seamless, integrated guest experiences.
• Lead the optimization of reservation management, CRM, and POS systems.
• Ensure full compliance with all venue policies, liquor regulations, safety protocols, and applicable labor laws.
• Ensure building operations and security teams prioritize and protect the safety and wellness of our guests.

QUALIFICATIONS

Required

• 7+ years of progressive hospitality or guest experience leadership, ideally spanning premium dining,  live entertainment, or luxury hotels.
• 3+ years in a senior management  role with direct oversight of large, multi-functional teams.
• Proven ability to build inclusive, engaged team cultures in fast-paced, ever-changing environments.
• Demonstrated success designing and premium guest programs that materially improved satisfaction and revenue.
• Exceptional interpersonal presence — warm, confident, and commanding in high-pressure, high-stakes environments.
• Strong financial acumen: P&L literacy, budget management, and data-driven decision making.
• Flexibility to work evenings, weekends, and holidays aligned with show schedules.

Preferred

• Experience in fine dining,  immersive entertainment, theatrical venues, or luxury event spaces.
• Familiarity with hospitality technology platforms such as Toast, SevenRooms, and Spektrix.
• TIPS certification or equivalent (or willingness to obtain upon hire).
• Bilingual candidates are strongly encouraged to apply.

WHAT WE OFFER

• A one-of-a-kind work environment at one of New York City’s most exciting live entertainment destinations.
• Employee benefits package including health, dental, and vision coverage.
• Discounted tickets for friends and family.
• A culture built on inclusivity, respect, and fun.

Free Association Live Inc. is an equal opportunity employer, and we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.