Director, Creative Marketing Full Time NEW

This is a high-impact creative leadership role focused on redefining how a fast-growing consumer technology brand communicates with its customers. You will be responsible for shaping the voice, tone, and emotional resonance of all customer-facing messaging across lifecycle and organic channels. The role blends strategic brand thinking with hands-on execution, requiring you to both define and personally craft high-performing copy. You will transform functional, transactional communications into engaging, trust-building experiences that strengthen customer relationships. Working closely with product, growth, and customer insights teams, you will help reimagine how customers perceive and connect with the brand. This is a rare opportunity to build a brand voice from the ground up in a high-scale, data-driven environment.

Accountabilities

• Lead the transformation of customer communications across email, SMS, CRM, and in-app messaging into a cohesive, emotionally resonant brand voice
• Personally write and refine high-impact copy across lifecycle campaigns, product messaging, and customer touchpoints
• Collaborate with product, design, growth, and insights teams to align messaging with user needs and business goals
• Develop a consistent tone of voice and messaging framework that builds trust, engagement, and long-term customer loyalty
• Translate complex, transactional topics into clear, human, and engaging communication
• Engage directly with customers and community channels (including social platforms and forums) to understand sentiment and inform messaging strategy
• Overhaul existing lifecycle communications to improve engagement, conversion, and retention
• Potentially expand scope into broader organic brand storytelling and social content strategy as impact grows

Requirements

• 7+ years of experience in creative marketing, copywriting, or customer communications within consumer-facing brands
• Proven expertise in email and SMS campaign writing with measurable performance impact
• Strong portfolio demonstrating excellence in copywriting, storytelling, and brand communication
• Ability to simplify complex or technical topics into clear, emotionally engaging messaging
• Experience working in fast-paced, high-growth environments, ideally startups
• Strong understanding of audience development, product positioning, and lifecycle marketing
• Familiarity with digital communities and platforms such as Reddit or social media ecosystems
• Ability to work independently as an individual contributor while influencing cross-functional teams
• Strong critical thinking skills and ability to advocate for brand value in data-driven environments
• Bachelor’s degree or equivalent experience

Benefits

• Competitive compensation package with potential equity participation
• Comprehensive health coverage including medical, dental, and vision insurance
• Paid time off and generous parental leave policies
• 401(k) retirement plan with employer matching
• Flexible work environment supporting autonomy and balance
• Wellness benefits and additional employee support programs
• Opportunity to shape a category-defining consumer brand voice from the ground up
• Exposure to high-scale product and growth teams in a rapidly expanding organization

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

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