Director Client Experience Full Time NEW

This is a senior, client-facing leadership role focused on shaping and elevating end-to-end client experience across a strategic healthcare portfolio. You will be responsible for strengthening long-term relationships with enterprise clients while ensuring operational excellence across all touchpoints of the revenue cycle. The role combines account leadership, consultative partnership, and commercial growth through upselling and solution expansion. You will act as a trusted advisor to Director-level stakeholders, aligning business objectives with service delivery outcomes. Operating in a highly collaborative, cross-functional environment, you will help drive client satisfaction, retention, and revenue growth. This position also plays a key role in strategic planning, contract lifecycle management, and executive-level business reviews. The environment is dynamic, data-driven, and centered on continuous improvement in healthcare performance.

Accountabilities

• Lead strategic client relationship management across a portfolio of healthcare clients, ensuring alignment of goals, revenue objectives, and long-term partnership success.
• Collaborate closely with internal cross-functional teams to ensure seamless service delivery, operational excellence, and continuous improvement in client outcomes.
• Conduct and lead client business reviews, executive meetings, and strategic planning sessions to drive transparency, performance insights, and value realization.
• Drive contract renewals, participate in contracting processes, and identify opportunities to introduce and sell additional solutions within existing accounts (including quota responsibility).
• Monitor and improve client satisfaction and Net Promoter Score (NPS) by proactively addressing issues and strengthening engagement strategies.
• Oversee documentation of client activity and performance tracking within CRM systems, ensuring accurate reporting and actionable insights.
• Support onboarding and implementation of new solutions while ensuring adherence to best-practice account management methodologies.

Requirements

• Bachelor’s degree preferred or equivalent relevant experience in account management, client experience, healthcare operations, or consulting.
• Minimum 10 years of professional experience, including at least 4+ years working in account management, client experience, or revenue cycle/healthcare consulting roles.
• Proven ability to engage and influence Director-level and executive stakeholders in complex, matrixed environments.
• Strong commercial mindset with experience in solution selling, account growth, and contract lifecycle management.
• Excellent communication skills, both written and verbal, with the ability to lead executive presentations and business reviews.
• Highly organized with strong prioritization, project management, and problem-solving capabilities.
• Proficiency in Microsoft Office (including Excel) and CRM tools such as Salesforce preferred.
• Ability to travel up to 40% and operate effectively in hybrid or remote environments.
• Strong interpersonal skills, with a collaborative and client-centric approach.

Benefits

• Competitive base salary ranging from $117,000 to $194,847.37 annually (based on experience, skills, and location).
• Eligibility for annual bonus plan with a target of 20% of base compensation.
• Remote-friendly work structure with flexibility depending on client and business needs.
• Comprehensive healthcare and benefits package supporting physical, mental, and financial well-being.
• Opportunity to work within a leading healthcare revenue management organization, R1 RCM Inc, focused on innovation and large-scale impact.
• Exposure to high-impact, enterprise-level clients and complex healthcare systems.
• Strong culture of learning, collaboration, and career development in a mission-driven environment.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

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