Digital Experience & Development Senior Lead Full Time NEW

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

Job Description

The Digital Experience & Development Senior Lead is responsible for driving a high performing, customer-centric e-commerce operation for COS North America. This role serves as the central owner of the purchase and post-purchase journey, logistics partnerships, and the delivery of seamless digital experiences. The position also leads cross-functional project management for strategic initiatives, including the development of new revenue streams, marketplace expansions, and omnichannel fulfillment.

Operating with broad accountability, this role shapes regional priorities, anticipates future needs, and ensures that customer experience and operational execution align with COS’s strategic direction.

Key Responsibilities:

• Own and optimise the end‑to‑end digital customer journey, including checkout, fulfilment, delivery, returns, and customer service touchpoints across e‑commerce and marketplaces
• Lead strategic, cross‑functional initiatives such as marketplace expansion, omnichannel fulfilment development, and new digital revenue opportunities
• Act as the regional owner for digital operations and logistics performance, partnering with Warehouse, Transportation, and Customer Service teams to ensure reliable execution
• Use data‑driven insights to identify customer and operational pain points, driving improvements in conversion, satisfaction, retention, and frequency
• Represent North America in collaboration with Global Tech and Business Development teams, influencing roadmap prioritisation through clear business cases
• Ensure operational readiness and scalability for all new launches by establishing clear workflows, ownership, and post‑launch support models
• Fostering a positive, inclusive, and motivating work environment where people thrive

Qualifications

Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviours that we appreciate above and beyond anything else. We are open-minded and curious, we dare to be different, we believe in constant improvement and we empower and trust you to take ownership. Our values are part of who we are, what we stand for and how we act.

What you need to Succeed

• A degree in Business, Marketing, Economics, Finance, or a related field, or comparable professional experience
• Significant experience (8+ years) working within e‑commerce or digital retail, ideally in fashion, lifestyle, or consumer‑focused brands
• A strong understanding of the end‑to‑end online shopping experience, from purchase through delivery, returns, and customer care
• Comfortable working across functions, bringing people together to deliver meaningful improvements for customers
• Experience leading complex initiatives from idea through to delivery, with a clear sense of ownership and follow‑through
• Confident using insight and performance data to inform decisions and improve the customer experience
• Familiarity with digital commerce platforms and tools, with the ability to translate business needs into clear priorities
• Able to balance day‑to‑day execution with longer‑term development and growth
• Clear, thoughtful communicator who builds trusted relationships at all levels of the organisation
• A proactive and structured approach, with a natural curiosity to question, improve, and evolve how things are done

Additional Information

• This is a full time permanent contract based at our Regioal Office in New Yokr City
• Apply by sending in your CV in English as soon as possible, but no later than the 05/08/2026

Compensation: $121,500-$145,000

Please note this position is offered on a local contract, therefore you should have the legal right to work in the United States before applying. Other candidates are welcome to register their interest and we will keep you in mind for future opportunities.

Benefits:

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here. 

In addition to this, US-based colleagues also receive:  

• Dental & Vision Plans
• 401 (k)
• Paid Time Off- including your birthday!
• Health Savings Account (HSA)
• Life & Disability protection
• Employee Assistance program (EPA)
• Commuter Benefits
• Pet Insurance

Inclusion & Diversity  

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.

All your information will be kept confidential according to EEO guidelines.