We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.
This is a repost, if you previously applied you do not need to reapply
This is a Management Service position that serves at the pleasure of the Appointing Authority.
GRADE
20
LOCATION OF POSITION
Maryland Department Human Services
Anne Arundel County Office of Child Support Enforcement Administration
44 Calvert Street
Annapolis, MD 21401
Main Purpose of Job
The Deputy Director provides high level professional, administrative and management work which involves planning, developing and directing the activities and services within the scope of established policies, procedures and applicable legal mandates for the Office of Child Support. The work involves managing, coordinating and assessing the work of staff engaged in providing an effective and efficient child support delivery system, locating non-custodial parents, establishing paternity, child support obligation, enforcing the child support order and modifying the child support order. Additionally, the Deputy Director supervises staff, provides and establishes community outreach, all of which focus on the accomplishment of agency goals and objectives. Under managerial direction of the Metropolitan Director of the Child Support Administration, work is performed with a wide latitude for independent action, management discretion and judgment and is evaluated as it contributes to the efficiency and effectiveness of program goals and objectives.
POSITION DUTIES
ADMINISTRATION
Plans, directs, organizes, leads and coordinates the activities/operations of the Child Support Administration which include but not limited to, locating non- custodial parents, enforcing child support orders, modifying child support obligations, receiving, initiating and evaluating charges of failure and/or refusal to pay child support.
Develops procedures, maintains sound organizational structures, improves management methods and procedures; sees to the objective use of personnel, budget and material.
Conducts briefings with program staff on all the objectives, scope, goals and operations of the Child Support Administration.
Provides advice to the Director and assists in identifying agency goals, establishing program priorities, and evaluating utilization of personnel and equipment toward goal fulfillment.
Conducts research relating to current or anticipated operations, with research results directed toward improvement of organizational efficiency.
POLICY AND RECOMMENDATION
Assists the Director in identifying and prioritizing the goals of CSA and in allocating resources necessary to achieve those goals.
Develops and monitors criteria for ensuring that State mandated goals are accomplished.
Reviews plans for conformance to the desired goals and ensures that plans are executed in a timely manner.
PROBLEM SOLVING
Monitors the workflow on a daily basis and advises the Director of any problems.
Assists with researching, investigating and resolving difficult and complex client complaints.
SUPERVISION
Responsible for the direct supervision of Staff, schedules, plans and reviews the work to ensure that the Units are knowledgeable of the policies and programs and that CSA provides effective and efficient child support services to all.
Responsible for the direct supervision of the various units in the absence of the Unit Managers.
SPECIAL PROJECTS
Conducts special research projects, analyzes the data and prepares reports on a variety of special projects, researches various procedures and methods, analyzes collection trends, etc.
This position is hybrid telework eligible.
Minimum Qualifications
E ducation: Possession of a bachelor degree from an accredited four-year college or university.
Experience: Eight years of experience in administrative, professional or technical work. Three years of the required experience must have involved the supervision of other employees or exercising responsibility for program development in a child support or human services program.
Notes
Desired Or Preferred Qualifications
The ideal candidate will possess the following:
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. We will not consider information submitted after this date. Successful candidates will be placed on the employment (eligible) list. The resulting list may be used for future vacancies with this agency or other state agencies.
If you are in State service and are a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines.
Benefits
As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS .
FURTHER INSTRUCTIONS
The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Maryland Department of Human Services, Employment Services, Attention: Kendra Young, 25 South Charles St, Room 1116-L, Baltimore, Maryland 21201.
If you have any questions concerning the recruitment process for this position, please email Kendra Young at kendra.young2@maryland.gov; include the job title and recruitment # in the subject line.
If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov .
TTY Users: call via Maryland Relay.
As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.
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