Data Analyst V (6183) Full Time

itD is seeking a Data Analyst V to support advanced customer experience analytics initiatives for the Reality Labs Customer Experience organization. This role will drive customer-centric decision-making by analyzing large-scale customer feedback and operational datasets, building predictive models, and delivering actionable insights that improve customer satisfaction, support experiences, and business outcomes. The ideal candidate will bring deep expertise in customer analytics, statistical modeling, and data storytelling, with a proven track record of developing scalable reporting solutions and translating complex data into strategic recommendations for cross-functional stakeholders.

Location: Remote – United States preferred

Duration: 12 Months

We provide comprehensive medical benefits, a 401k plan, paid holidays, and more.

Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship.

Responsibilities

• Analyze large and complex customer datasets using advanced analytical and statistical techniques to identify trends, pain points, and opportunities for improvement.
• Synthesize customer feedback from surveys, operational systems, behavioral analytics, and support interactions to generate actionable business insights.
• Develop predictive models, regression analyses, clustering techniques, and NLP-based solutions to improve customer support and experience outcomes.
• Build and maintain dashboards, reporting frameworks, and KPI tracking solutions for Customer Experience and Voice of Customer metrics such as NPS and CSAT.
• Integrate transactional, behavioral, and customer feedback data sources to create a comprehensive view of customer journey performance.
• Collaborate with cross-functional teams to identify root causes of customer issues and implement data-driven remediation strategies.
• Communicate complex analytical findings and technical concepts clearly to both technical and non-technical stakeholders through compelling storytelling and presentations.
• Support customer segmentation initiatives and advanced analytics programs focused on customer support optimization and predictive insights.

Internal Responsibilities

• Attend regular internal practice community meetings.
• Collaborate with your itD practice team on industry thought leadership.
• Complete client case studies and learning material (blogs, media material).
• Build out material to contribute to the Digital Transformation practice.
• Attend internal itD networking events (in person and virtual).
• Work with leadership on career fast-track opportunities.

Required Qualifications And Skills

• Bachelor’s degree in Analytics, Statistics, Mathematics, Computer Science, Engineering, or a related quantitative field.
• 6+ years of experience in data analytics, data science, or related disciplines.
• 3+ years of experience supporting Customer Experience, Customer Support, or Voice of Customer analytics initiatives.
• Strong programming skills in Python, SQL, and R.
• Advanced experience with Python Pandas and complex data structures.
• Strong experience working with temporary tables and advanced SQL querying techniques.
• Experience with statistical modeling, regression analysis, NLP, and customer segmentation methodologies.
• Experience developing dashboards and visualizations using Tableau, Power BI, or similar tools.
• Experience working with CX/VoC metrics including NPS, CSAT, surveys, and customer feedback analytics.
• Ability to communicate analytical insights effectively to technical and business stakeholders.
• Proven experience collaborating with cross-functional teams in fast-paced environments.

Preferred Qualifications And Skills

• Master’s or Ph.D. degree in a quantitative field.
• Experience with machine learning frameworks and predictive analytics methodologies.
• Familiarity with machine learning libraries such as Pandas, scikit-learn, TensorFlow, or PyTorch.
• Experience supporting customer analytics within consumer electronics, retail, or customer support environments.
• Familiarity with Reality Labs or emerging technology products.
• Experience leveraging AI-driven approaches to accelerate analytics and identify operational risks proactively.

Education

• Bachelor’s degree in a relevant quantitative field or equivalent work experience required.
• Master’s or Ph.D. degree preferred.

Company Description

About itD: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. You’ll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to deliver great results, without constraints.

The itD Digital Experience: Joining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. itD offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching, networking & career learning and development programs. We are growing and we want to see you grow! Visit https://itdtech.com/careers to learn more about what working at itD can mean for you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. itD is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact us at recruiting@itdtech.com and let us know the nature of your request and your contact information.

Additional Info

Dynamic environment in a culture of respect, empowerment and recognition for a job well done, apply today!