Customer Support Resolution Specialist – *Training Class – June 1st* Full Time

1. About Our Client:

The organization operates in the omni-channel retail industry, focusing on furniture sales with a network of over 200 stores nationwide. It addresses the challenge of delivering consistent, high-quality customer experiences across multiple channels by emphasizing skills-based hiring, diversity, and inclusivity. The company’s growth and commitment to an inclusive culture position it as a significant player in its market.

2. About the Opportunity:

The Customer Support Resolution Specialist provides expert resolution of escalated customer issues, enhancing customer loyalty through empathy, accuracy, and professionalism. This role plays a key part in de-escalating conflicts, coaching support advocates, and serving as a subject-matter expert in a dynamic contact-center environment. The position involves constant communication with both internal teams and external customers and supports the overall customer experience strategy.

3. Responsibilities:

• Resolve escalated customer concerns with accuracy and professionalism

• Troubleshoot complex issues and determine effective solutions

• De-escalate interactions and maintain empathy throughout communication

• Coach and support customer service advocates during live inquiries

• Collaborate with internal teams and external partners to enhance service delivery

• Support department leadership and contribute to a positive team environment

• Manage multiple priorities in a fast-paced contact-center setting

4. Requirements:

• Minimum 3 years of experience in customer support or escalation resolution

• High School Diploma or equivalent

• Strong written and verbal communication skills

• Exceptional active listening and de-escalation abilities

• Proficiency with computers and call-center phone systems, including multi-line platforms

• Detail-oriented with high accuracy in documentation

• Ability to prioritize and manage multiple tasks effectively

• Customer-focused mindset with commitment to quality service

5. Pay Range and Compensation Package:

• Base pay starting at $20 per hour, based on experience

6. Benefits & Perks:

• Medical, dental, and vision insurance

• Paid time off including vacation, personal days, holidays, sick leave, and birthday leave

• 401(k) profit-sharing plan with company match

• Pet insurance and employer-paid life insurance options

• Tuition reimbursement and on-demand learning opportunities

• Employee discounts from day one and exclusive partner discounts

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.