Customer Support Representative – Tier 1 Full Time NEW

1. About Our Client:

The organization operates in the business-to-business distribution and omnichannel retail space, providing products and services through a network of retail stores, dedicated sales professionals, and online platforms. It addresses challenges in supply chain and customer service for business and professional customers, including large accounts exceeding $1 million in revenue. With a significant retail footprint and integrated distribution capabilities, the organization supports a wide customer base and aims to maintain its position as a leader in business services and office supplies.

2. About the Opportunity:

The Customer Support Representative – Tier 1 is responsible for resolving issues and providing proactive product and service recommendations to high-value customers and sales representatives. This role ensures customer inquiries and problems are handled effectively, escalating complex issues as needed. It supports key accounts by managing inbound email and chat communications, addressing concerns related to orders, products, returns, and delivery delays. The position plays a critical role in maintaining customer satisfaction and operational efficiency, with remote work possible unless on-site presence is required by customer contracts.

3. Responsibilities:

• Resolve customer issues and recommend appropriate products, services, and solutions

• Execute solutions or escalate issues to the team manager as appropriate

• Handle inbound email and chat contacts from customers and sales representatives

• Assist with inquiries related to ordering, products, services, returns, exchanges, and delivery delays

• Document and report errors in pricing, product information, and availability, escalating critical issues

• Support additional service areas or special projects as needed

• Perform other assigned duties

4. Requirements:

• High School diploma or equivalent required; Bachelor”s degree preferred

• 3-5 years of experience in customer service or sales support

• Basic computer skills and ability to use technology to access necessary information

• Excellent verbal and written communication skills in English

• Strong teamwork, time management, multitasking, and organizational skills

• Ability to build customer relationships and analyze complex or undefined issues

• Self-starter with strong customer service orientation and analytical skills

• Ability to succeed in an ambiguous environment

5. Pay Range and Compensation Package:

• The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.

6. Benefits & Perks:

• Benefits package including 401(k) plan

• Opportunities for career growth and advancement

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.