Customer Support Lead Full Time

Company Description

Elevent helps companies find, book, and plan the best events to engage their teams and customers in a unique way. We take care of the coordination, details, and headaches so organizers can relax and enjoy their events. 

Our ideal candidate is a strong communicator and enjoys working in the abstract, juggling multiple tasks simultaneously, loves to innovate and can effectively manage their time and focus. This is primarily an account management role but will impact many different aspects of the business including sales and operations.

Role Description

This is a 9-5:30 pm ET role.

This is a full-time remote role for a Customer Support Lead. The primary responsibilities include responding to client inquiries, handling high value client relationships, ensuring customer satisfaction, resolving technical issues, handling daily tasks and supporting the team.

Your responsibilities will include:

• Providing exceptional service and quick resolutions to our clients through our support channels such as: email, live chat, inbound and outbound phone calls
• Building and maintaining strong relationships with your assigned clients
• Maintain a confident, consultative approach: You’ll initiate conversations with your clients around future needs.
• Collaborating with internal teams and external vendors to ensure seamless delivery of services to clients
• Identifying upselling and cross-selling opportunities to maximize revenue from existing accounts
• Resolving any issues or conflicts that may arise with clients, ensuring a high level of customer satisfaction

Please reach out if this sounds like you:

• You are a quick learner and have a knack for problem solving
• You are a strong communicator. You are personable on the phone and conversational in your writing style, and you easily connect with individuals different than yourself
• You can thrive in an ambiguous environments and understand challenges of scaling a successful business
• You are motivated by challenges that require avid critical thinking in your approach
• You are extremely organized and have keen attention to detail
• Prior experience in Customer Service
• You have previous experience with Hubspot, Salesforce or another CRM 
• A plus if you have experience planning or supporting virtual and/or in-person events and are familiar with various video conferencing software, or are eager to learn about them.