Customer Support Associate Full Time NEW

Atlantis Promotions is a dynamic and innovative marketing firm dedicated to bringing brands to life through strategic engagement and personalized customer interactions. Our mission is to create meaningful connections between our clients and their target audiences, fostering brand loyalty and growth. We pride ourselves on cultivating a collaborative and supportive work environment that encourages creativity, professionalism, and continuous development. With a focus on integrity and excellence, Atlantis Promotions strives to deliver exceptional service and impactful marketing solutions that drive results for our partners and clients.

About The Role

We are seeking a motivated and personable Customer Support Associate to join our team. In this role, you will serve as the frontline representative for Verizon customers, providing professional assistance and solutions that enhance their experience with the brand. Your primary responsibility will be to listen to customer inquiries, troubleshoot issues, and deliver accurate information regarding plans, billing, coverage, and product features. This position offers an excellent opportunity for individuals who are eager to develop their communication and problem-solving skills within a supportive environment. As a vital part of our customer service team, you will help foster positive relationships, resolve concerns efficiently, and contribute to the overall success of our client campaigns.

Qualifications

No prior professional experience as a Customer Support Associate is required; however, candidates with similar backgrounds in customer service, retail, or administrative roles are encouraged to apply. Strong verbal and written communication skills are essential, along with the ability to listen actively and empathize with customers. Basic problem-solving abilities and a proactive attitude are highly valued. Candidates should have a fundamental understanding of computer systems, with familiarity in telecommunications or related fields considered an advantage. We welcome individuals who are eager to learn and grow within a collaborative and energetic environment that promotes ongoing development and career progression.

Responsibilities

As a Customer Support Associate, your core responsibilities will include interacting directly with Verizon customers through various communication channels to provide exceptional service. You will listen carefully to customer concerns, understand their needs, and offer clear, knowledgeable guidance. Resolving customer issues promptly within established response times, maintaining high resolution rates, and ensuring customer satisfaction are key metrics for success. You will troubleshoot basic concerns related to plans, billing, and coverage, escalating complex issues to specialized teams when necessary. Additionally, you will assist with account updates, plan modifications, and service inquiries, ensuring all transactions are accurately documented and processed. Maintaining organized customer records and tracking recurring questions will help identify common issues, contributing to continuous improvement efforts. Your personable approach and product knowledge will help customers understand their options and foster long-term loyalty.

Benefits

At Atlantis Promotions, we believe in supporting our team members both professionally and personally. Benefits include comprehensive training programs designed to enhance your skills, ongoing mentorship, and opportunities for career advancement. We offer a competitive salary structure, performance-based incentives, and a positive work environment that encourages collaboration and innovation. Employees also enjoy flexible scheduling options, health and wellness programs, and a supportive team culture that values diversity and inclusion. Joining our team means becoming part of a company that invests in your growth and success, providing the tools and opportunities needed to build a rewarding career in customer support and beyond.

Equal Opportunity

Atlantis Promotions is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or any other protected status under applicable laws. We believe in fostering a workplace that celebrates diversity and provides equal opportunities for growth and development to everyone.