Customer Support Agent (P&C) Full Time

Join one of the fastest-growing fintech startups in the United States, Jerry. Since launching its innovative mobile app in 2019, Jerry has revolutionized the way car owners manage their vehicle-related expenses by providing a comprehensive platform that simplifies insurance shopping, refinancing, safety, and repairs. With a customer base exceeding 4 million users, the company has established itself as a leader in the automotive financial services industry. Jerry’s commitment to leveraging technology to deliver exceptional value and convenience has earned it the reputation of being the #1 rated AllCar app in the App Store. The company prides itself on fostering a dynamic, inclusive, and forward-thinking work environment dedicated to making a measurable difference in the lives of millions of customers.

About The Role

We are seeking a dedicated Customer Support Agent to become an integral part of our expanding team. In this role, you will serve as the primary point of contact for our existing customers, assisting them with various service requests related to their insurance policies. Your responsibilities will include processing policy changes such as adding or removing vehicles and drivers, updating lienholder information, and sending policy documents. You will also respond to customer inquiries regarding policy details, coverage options, and benefits, ensuring a seamless and positive experience. Your efforts will contribute to customer retention and satisfaction by actively identifying solutions for customers at risk of policy cancellation. This position offers an excellent opportunity to make a tangible impact on millions of lives by providing empathetic, knowledgeable support in a fast-paced environment.

Qualifications

• Minimum of 2+ years of experience working in a call center or customer support environment
• Strong multitasking skills with the ability to manage multiple priorities effectively
• Excellent communication and interpersonal skills
• Passion for helping others and delivering exceptional customer service
• Ability to work independently and remotely with self-discipline
• Basic knowledge of insurance policies and terminology is preferred
• Proficiency with computer systems and CRM tools
• High school diploma or equivalent; further education or certifications in insurance are a plus

Responsibilities

• Respond promptly to inbound calls from existing customers, providing professional and courteous support
• Process service requests such as adding or removing vehicles and drivers, updating lienholder information, and sending policy documents
• Assist customers with questions regarding their insurance policies, coverage options, and benefits
• Make policy adjustments as needed to meet customer needs and retain their business
• Identify at-risk policyholders and proactively offer solutions to prevent cancellations
• Maintain accurate records of customer interactions and transactions
• Collaborate with internal teams and insurance carriers to ensure timely and accurate processing of requests
• Stay informed about product updates, company policies, and industry regulations to provide accurate information

Benefits

• Competitive hourly wage ranging from $19.00 to $21.00
• Company-paid P&C license (expected within 60 days of employment)
• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement plan with employer matching
• Remote work opportunity with provided equipment
• Ongoing training and mentorship programs from leadership
• Flexible scheduling options, including a 5-day, 8-hour workweek or a 4-day, 10-hour workweek
• Access to a wide portfolio of over 55 insurance carriers and products
• Paid time off and parental leave benefits
• Wellness programs and other employee support initiatives

Equal Opportunity

Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or any other characteristics protected by applicable local, state, or federal laws. We are committed to providing reasonable accommodations for individuals with disabilities throughout the application and employment process. Our goal is to foster an inclusive environment where all employees can thrive and contribute to our mission of transforming automotive financial services.