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San Diego-based commercial property services company is seeking to build out its team with an experienced Customer Support Administrator. Great consistent culture that provides ample opportunities for growth and work/life balance. Work with a flexible and servant leadership team.
Type: Hourly / Non-Exempt
Location: San Diego, CA 92123
Reports to: Director of Finance & Accounting (temporary), Administrative Operations Manager (open)
About the Position
The proactive and detail-oriented Customer Support Administrator is a critical role supporting the General Property (GP) North Region and acting as a key point of coordination for one of the company’s largest clients. This position serves as an extension of both the GP North Operations Manager and the Territory Manager, providing day-to-day operational, administrative, and client support to ensure work is processed efficiently, communication is robust yet concise, and projects are executed timely. This is a highly dynamic, fast-paced role that requires the ability to manage incoming requests, prioritize tasks, and proactively support both internal teams and client needs.
Key responsibilities include:
- Act as a keenly responsive point of contact for customers regarding service requests, work orders, and ongoing projects.
- Coordinate and manage the full lifecycle of work orders, from intake through completion and follow-up.
- Assist field teams and scheduler for jobs establishment, tracking progress, and ensuring timely delivery of services, as well as the development and administration of Statements of Work (SOWs), proposals, and service documentation.
- Own communication with customer(s) to provide updates, resolve issues, and maintain strong relationships in support of the technicians and building engineers.
- Manage and maintain accurate workflows, including request for proposals, takeoffs, NTE’s, T&M’s, work orders, job tracking progress record, and completion documentation.
- Monitor service performance, identify gaps, and help drive operational improvements.
- Ensure strong follow-through on all service commitments and internal processes.
Requirements
About You
- You are a highly organized administrative and/or customer support professional who thrives in a fast-paced, service-driven environment.
- You take ownership of your work, communicate proactively, and ensure nothing falls through the cracks.
- You are familiar with an industry such as maintenance, facilities, construction, or property management.
- Requires a minimum of 1 years of related customer support and department administrative experience, with 2+ years of related experience is preferred.
- Previous work in operations, coordination, or administrative support with a similar department, such as property services, facilities, or a field service environment, is preferred.
- Strong organizational and project coordination skills with the ability to manage multiple priorities.
- Excellent verbal and written communication skills and a customer-first approach.
- Ability to solve problems, prioritize, and drive tasks to completion with minimal supervision.
- Intermediate skills in Microsoft Office and experience with work order or service management systems.
- Desire to be a part of a team and be able to work onsite at the company headquarters in San Diego, CA.
About Us
At Lot Commercial Property Services, we are a trusted leader in commercial property maintenance, partnering with some of the industry’s most respected property owners and managers. For nearly 40 years, we’ve built a strong reputation by delivering reliable maintenance services to shopping centers, office buildings, and other commercial buildings. Our mission is to be the best place to work, where team members are empowered, supported, and given opportunities to grow in a fast-paced, team-oriented environment.
About Benefits and Compensation
- Compensation – lets talk
- Our employees enjoy robust benefits, including a generous company contribution to medical coverage and a 401k match. Additional benefits include dental, vision, accident coverage, and employer-sponsored mental health and wellness resources.
