Customer Success Manage Full Time NEW

This role is ideal for a relationship-driven professional passionate about helping customers unlock the full value of a digital platform. You will manage a portfolio of clients, guiding them from onboarding through renewal while ensuring high satisfaction, retention, and growth. By combining data insights with strong communication skills, you will proactively identify opportunities to improve engagement and expand usage. Working cross-functionally with sales, product, and marketing teams, you’ll play a key role in shaping customer experience and product evolution. The position offers a dynamic, fast-paced environment where your ability to build trust and deliver measurable outcomes will directly impact success. It’s a great opportunity to grow within the customer success field while making a meaningful difference for users.

Accountabilities

• Serve as the primary point of contact for a portfolio of customers, supporting them throughout their lifecycle from onboarding to renewal.
• Monitor customer health, usage metrics, and engagement to proactively identify risks and opportunities for growth.
• Develop and execute tailored success plans aligned with customer goals and desired outcomes.
• Drive product adoption by providing guidance, training, and best practices to users.
• Partner with sales teams to identify and support upsell and expansion opportunities.
• Maintain accurate records of customer interactions, account status, and performance metrics within CRM systems.
• Lead business reviews and presentations to demonstrate value, ROI, and ongoing impact.
• Advocate for customer needs internally, collaborating with cross-functional teams to enhance product experience and satisfaction.

Requirements

• Previous experience in a Customer Success Manager role within a SaaS environment, or strong hands-on experience with similar platforms in an educational or business context.
• Proficiency with CRM tools such as Salesforce for tracking customer data and engagement.
• Strong organizational and multitasking skills, with the ability to manage multiple accounts effectively.
• Excellent communication and presentation skills, with the ability to convey complex concepts clearly.
• Customer-centric mindset with strong relationship-building and problem-solving abilities.
• Experience collaborating with cross-functional teams such as Sales, Product, and Support.
• Analytical mindset with the ability to interpret usage data and translate insights into actionable strategies.

Benefits

• Competitive salary ranging from $80,000 to $85,000 plus performance-based bonus
• Comprehensive medical insurance with high employer contribution for employees and dependents
• Fully covered dental and vision insurance for employees, with partial coverage for dependents
• Flexible paid time off and paid holidays
• Remote work flexibility
• Supportive and collaborative work culture
• Opportunity for long-term career growth and development

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.