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Draiver is an industry leading self-learning logistics platform that enables vehicle movement planning, coordination, and execution. We streamline management by connecting businesses to transport services and independent contract drivers, simplifying employment with quick and direct access to jobs and drivers, GPS routing and tracking, as well as providing digital documentation and payment options. Our all-in-one application provides you with the tools to better drive your business.
Position Overview
We are seeking a high-energy, detail-oriented Customer Success Operations Analyst to serve as the functional backbone of our CS team. This is a hybrid role that blends operational logistics with data storytelling. You will be the “go-to” person for our Account Managers ensuring tasks are completed during high stakes client trips, managing real time emergencies, and translating field data into meaningful insights for customer decks.
Key Responsibilities
Operational Coordination: Act as the central point of contact for the Customer Success team during high priority trips.
Real-Time Problem Solving: Serve as the primary internal resource for time-sensitive operational issues, providing rapid troubleshooting and communication support to team members.
Data Administration & Reporting: Extract and manage raw data from internal systems and CRMs to monitor account health, KPI performance, and service delivery metrics.
Performance Storytelling: Assist in the creation of Business Reviews and executive presentations, translating complex data sets into clear, actionable insights that demonstrate value to the customer.
Knowledge & Process Organization: Organize and centralize client documentation, feedback, and project requirements to ensure the Customer Success team is consistently prepared.
Skills and Qualifications
The “Helper” Mentality: You enjoy being the person who makes everyone else more efficient. You are proactive you don’t wait for a task; you see a gap and fill it.
Organizational Mastery: You can juggle multiple timelines at once without letting a detail slip through the cracks.
Analytical Aptitude: You are comfortable with spreadsheets and data. You don’t just see numbers; you see the story they tell about the customer’s success.
Communication: Excellent verbal and written skills; you can distill complex operational updates into concise emails or slide bullets.
Requirements
Experience: 1–3 years of experience in Customer Success, Project Coordination, or Sales Operations (SaaS or Logistics experience preferred).
Tech Savvy: Proficiency in Google Suite (specifically Sheets and Slides) and CRM software (Salesforce/HubSpot).
Industry Knowledge: Prior experience in the automotive sector (retail, fleet, or trucking) is a significant plus.
Education: Bachelor’s degree in Business, Logistics, or a related field.
Adaptability: Ability to stay calm under pressure during “trip emergencies” and pivot quickly as priorities change.
