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Location:The Children’s Rehabilitation Center of Naples -3561 Pine Ridge RoadSuite 105Naples FL 34109
Department: Rehabilitation Services – Immokalee
Work Type: Full Time
Shift: Shift 1/8:00:00AM to 5:30:00PM
Minimum to Midpoint Pay Rate:$20.00 – $23.50 / hour
Summary
Customer Service Representative (CSR) Pediatrics Rehab 🧸🦋
Location:
📍 The Childrens Rehabilitation Center of Naples 3561 Pine Ridge Road, Suite 105, Naples, FL 34109
📍 Immokalee Clinic (Address TBD)
Schedule:
🕗 Monday Friday | 8:00 AM 5:30 PM
💼 Full-Time
Position Overview:
We are seeking a compassionate, detail-oriented Customer Service Representative (CSR) to support our Pediatrics Rehabilitation team. This full-time role plays a key part in ensuring a smooth and supportive experience for our pediatric patients and their families across multiple locations.
Key Responsibilities:
Provide full-spectrum CSR support for the Naples office (primary location)
Perform insurance verification for patients at the Immokalee clinic
Support CSR operations at both the Naples and Immokalee locations
Assist with patient check-in/check-out, scheduling, and front desk workflows
Deliver excellent customer service to patients, families, and care teams
Important Role Expectations:
This CSR will be primarily based at the Naples office
Will provide coverage as needed for the Immokalee clinic
Responsible for covering time off (PTO/sick leave) for the Immokalee CSR
This will require on-site presence in Immokalee during coverage periods
What Were Looking For:
💙 Experience in customer service, healthcare preferred
💙 Strong organizational and multitasking skills
💙 Insurance verification experience is a plus
💙 Passion for working with pediatric populations and supporting families
💙 Flexibility to support multiple clinic locations as needed
Why Join Us?
🌟 Meaningful work supporting children and families
🌟 Collaborative, mission-driven team
🌟 Opportunity to grow within a dynamic healthcare system
If youre someone who thrives in a fast-paced, patient-focused environment and enjoys making a difference in childrens lives, wed love to connect with you!
The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.
Requirements
Education:High School Diploma or GED Required.
Experience:Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.
Certification:BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.
License:N/A
Other:Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.
US:FL:Naples
Location:The Children’s Rehabilitation Center of Naples -3561 Pine Ridge RoadSuite 105Naples FL 34109
Department: Rehabilitation Services – Immokalee
Work Type: Full Time
Shift: Shift 1/8:00:00AM to 5:30:00PM
Minimum to Midpoint Pay Rate:$20.00 – $23.50 / hour
Requirements
Education:High School Diploma or GED Required.
Experience:Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.
Certification:BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.
License:N/A
Other:Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.
US:FL:Naples
