Customer Service Representative (Makiki) Full Time NEW

We currently have a great Banking Consultant opportunity at our Makiki Branch that is robust with career growth and developmental opportunities. As the face of First Hawaiian Bank in our branches, you will provide exceptional customer service to our clients, process financial transactions accurately and efficiently, and maintain a thorough understanding of our products and services. You will have the opportunity to serve a diverse group of customers, from individuals opening their first checking account to seasoned investors managing their wealth.

Compensation

The hourly pay range for this role is $19.50-$23.50/per hour, commensurate with experience; plus sales incentives.

Work Schedule

Monday – Friday 8:00AM – 4:30PM; Saturday 8:30AM – 1:30PM (hours may vary)

Responsibilities

As the face of First Hawaiian Bank in our branches, you will provide exceptional customer service to our clients, process financial transactions accurately and efficiently, and maintain a thorough understanding of our products and services. You will have the opportunity to serve a diverse group of customers, from individuals opening their first checking account to seasoned investors managing their wealth.

Qualifications

The ideal candidate will have:

• Associate’s degree in a business-related field, equivalent work experience; or
• High school diploma or equivalent and  2  years’ experience in a sales and service environment required.
• 2  years of experience in cash handling required.
• 2  years of experience in customer service, referrals and sales required.
• Retail / branch banking experience in operations and sales or similar experience within the financial services industry preferred.
• Extensive knowledge of banking/financial products and services, and ability to comprehend and grasp finance and credit concepts preferred.
• Must project a welcoming presence when interacting with customers.
• Strong verbal, written, and interpersonal communication skills.
• Must be digitally savvy, confident and well-versed on the use of digital banking technology to fulfill routine day-to-day needs.
• Detail oriented with excellent follow-through.
• Agile and resourceful as it relates to working in a fast-paced changing environment.
• Upbeat and positive, growth mindset, and quick learner.
• Ability to work both independently and as part of a larger team.
• Ability to handle confidential matters judiciously.