Customer Service Representative I (Remote Phoenix, AZ) Full Time NEW

Resonance CX Partners’ mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Financial Services

Why Consider This Job Opportunity

• Opportunity for career advancement and growth within the organization
• Work remotely with flexible scheduling options
• Competitive benefits package designed to meet the needs of associates
• Chance to make a positive impact on customer satisfaction and resolution of banking inquiries
• Stable work environment with a focus on integrity and customer service

What To Expect (Job Responsibilities)

• Serve as the initial point of contact for banking inquiries and concerns
• Provide support for existing and prospective clients via inbound calls and live chat
• Resolve issues related to retail, commercial, and online banking, including fraud and policy questions
• Identify cross-sell opportunities and make appropriate referrals
• Deliver accurate and confidential client service through various banking knowledge

What Is Required (Qualifications)

• High school diploma or GED with 1 year of call center or customer service experience
• Strong verbal and written communication skills
• Working knowledge of PC-based software
• Ability to multitask in a fast-paced environment
• Professional demeanor while interacting with clients

How To Stand Out (Preferred Qualifications)

• Previous call center experience
• Bachelor’s degree
• Experience in the Financial Services industry

#FinancialServices #CustomerService #RemoteWork #CareerOpportunity #CompetitiveBenefits

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

#ResonanceCXPartners