Customer Service Representative (Hybrid Remote) Full Time NEW

Resonance CX Partners’ mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Precious Metals Processing

Why Consider This Job Opportunity

• Salary up to $90,000
• Opportunity for career advancement and growth within the organization
• Hybrid work model offering flexibility between remote and in-office work
• Comprehensive benefits package including incentives
• Engage with a diverse range of B2B customers in a dynamic industry
• Collaborative work environment with cross-functional teams

What To Expect (Job Responsibilities)

• Act as the primary point of contact for assigned customers, managing the full order lifecycle from quotation through settlement
• Process customer orders, pricing, shipments, metal transactions, and invoicing accurately and on time using SAP
• Communicate regularly with domestic and international customers to provide order status, resolve issues, and ensure satisfaction
• Collaborate closely with Production, Quality, Finance, Logistics, and Metals Recycling teams
• Investigate and resolve customer complaints, providing clear feedback and corrective actions

What Is Required (Qualifications)

• Bachelor’s degree in Business Administration or a related field, or an equivalent combination of education and experience
• Minimum of 5 years of experience in customer service, inside sales, or order management in a B2B environment
• Strong customer focus with excellent written, verbal, and interpersonal communication skills
• Proven ability to manage complex transactions, prioritize multiple tasks, and meet deadlines
• Experience working with ERP systems; SAP experience preferred

How To Stand Out (Preferred Qualifications)

• Proficiency in Microsoft Teams, Outlook, Excel, Word, and PowerPoint
• Proficiency with SharePoint
• Strong analytical and mathematical skills with solid business and financial understanding
• Demonstrated professionalism, integrity, accountability, and ability to collaborate across teams and cultures

#PreciousMetals #CustomerService #B2B #HybridWork #CareerGrowth

“We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.”

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