Customer Service Representative-Fully Remote Full Time

Resonance CX Partners’ mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Healthcare Services

Why Consider This Job Opportunity

• Competitive pay
• Health, dental, and vision benefits for full-time employees
• Paid time off and paid holidays
• Flexible scheduling options
• 100% remote work from anywhere
• Supportive and collaborative remote team environment

What To Expect (Job Responsibilities)

• Handle patient and client inquiries via phone, email, and chat channels
• Provide accurate and helpful information on services, appointments, billing, and general support
• Resolve customer concerns and complaints with empathy and professionalism
• Document all interactions accurately in our CRM and support systems
• Follow up with patients and clients to ensure full resolution and satisfaction

What Is Required (Qualifications)

• Must be available and punctual for scheduled work shifts
• Minimum educational requirement: High School Diploma or GED
• Exceptional phone and listening skills
• Exceptional written and verbal communication skills
• Ability to maintain strict patient confidentiality in accordance with HIPAA guidelines

How To Stand Out (Preferred Qualifications)

• Experience in a customer service role, preferably in a healthcare setting
• Familiarity with CRM and support systems

#HealthcareServices #CustomerSupport #RemoteWork #CareerOpportunity #CompetitivePay

“We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.”

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