Customer Service Rep I Full Time

1. About Our Client:

The organization operates in the healthcare services sector, specifically managing provider contact centers for durable medical equipment (DME). It addresses the challenge of supporting healthcare providers and customers by facilitating clear communication and providing accurate information in a regulated environment.

2. About the Opportunity:

The Customer Service Representative I role serves as a primary contact point for customers, responding to inquiries by phone or written correspondence. This position plays a key role in ensuring customer satisfaction through accurate information delivery and adherence to confidentiality standards. The role is impactful in maintaining operational quality and responsiveness within the provider contact center.

3. Responsibilities:

• Respond promptly and accurately to customer inquiries

• Document inquiries appropriately

• Apply confidentiality and security guidelines consistently

• Meet production and quality expectations

• Maintain knowledge of online reference materials

• Prioritize workload and adapt to changes

• Perform other duties as assigned

4. Requirements:

• High School diploma or GED

• Ability to maintain confidentiality in compliance with HIPAA

• Strong data entry skills

• Completion of required program training

• Demonstrated problem-solving abilities

• Preferred: experience in healthcare, insurance, or contact center environments

• Preferred: ability to work flexible schedules

5. Pay Range and Compensation Package:

• Hourly pay range: $15.66 – $20.60, varying by region, experience, and skills

• Additional compensation includes an incentive plan and lifestyle benefits

6. Benefits & Perks:

• Health, dental, and vision insurance

• Voluntary insurance plans

• Health savings and flexible spending accounts

• 401(k) with company match

• Company-paid life insurance

• Education assistance program

• Paid sick leave and holidays

• Increasing PTO accrual plan

• Medical, parental, and disability leave

• Workers compensation

• Retiree benefits

• Severance package

• Employee assistance program

• Financial and health wellness benefits

• Casual dress and open office setting

• Online learning system

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.