Customer Service & Dispatch Assistant Full Time NEW

⚡ NOW HIRING — LATAM ONLY ⚡

IMPORTANT — How to Apply

Before submitting your resume, please record a 2–3 minute video in English introducing yourself and summarizing your work experience (can be in Loom or similar). This is how we evaluate spoken English — no video means no review.

C1 ENGLISH LEVEL IS REQUIRED. You will be speaking strictly in English during your entire shift. Applicants without a strong English recording will not move forward.

Submit your resume + video link to: service@stagelectric.com

About the Role

This is a high-impact, full-time remote position at the center of daily operations for a growing U.S. residential electrical services company based in New England. You will be the first voice clients hear — the one who picks up the phone, organizes the schedule, and keeps the whole operation running smoothly.

If you are confident on the phone, calm under pressure, organized by nature, and thrive in fast-paced environments — this role gives you real responsibility and long-term stability.

Customer Service & Dispatch Assistant

• LATAM (100% Remote)
• Monday–Friday | 9:00 AM – 6:00 PM EST
• $6–$8 USD/hour depending on experience
• Full-Time | ASAP Start
• C1 minimum — spoken and written

What You Will Do

Primary Responsibilities (Every Day)

•   Answer inbound calls from homeowners — warm, professional, and on the first ring

•   Collect client information using structured intake checklists

•   Schedule service calls and consultations using Housecall Pro (CRM)

•   Manage same-day changes, rescheduling, and urgent calls

•   Return calls to new leads quickly and follow up on pending estimates

•   Handle basic objections confidently — or escalate to the right person

•   Keep the calendar accurate and up to date at all times

•   Coordinate between the owner, technicians, and clients throughout the day

Secondary Responsibilities (Once Core Duties Are Covered)

•   Monitor and respond to emails on behalf of the business

•   Draft emails and messages based on owner or technician dictation

•   Pull city permits and inspection documents from online portals

•   Coordinate inspections with homeowners and local authorities

What We Are Looking For

Required

•   Fluent, confident spoken and written English (C1 level minimum — minimal accent)

•   Strong phone presence — you are calm, clear, and warm even under pressure

•   Customer service experience (required — this is your foundation)

•   Highly organized and detail-oriented

•   Comfortable handling back-to-back calls, scheduling changes, and follow-ups

•   Ability to handle basic client objections professionally

•   Reliable, fast computer (Mac or Windows equivalent to MacBook Air M1 2021 or newer)

•   Stable, high-speed internet connection — backup required

•   Quiet, professional workspace — no background noise during calls

•   100% full-time availability



Preferred (Not Required)

•   Experience in dispatch, scheduling, or field service coordination

•   Sales experience or appointment-setting background

•   Familiarity with Housecall Pro, Service Titan, Field Pulse & Jobber or similar CRM/scheduling tools

•   Basic understanding of U.S. residential construction or trades

Personality Traits We Love

•   Self-starter — you don’t wait to be told what to do

•   Calm and level-headed even with difficult clients and competing priorities when scheduling appointments

•   Outgoing, professional, and genuinely warm on the phone

•   Eager to learn — electrical isn’t something you have to know, but you’ll pick it up fast

•   Takes ownership — when something goes sideways, you find the solution

Tools You Will Use

•   Housecall Pro (CRM + scheduling + phone system — we will train you)

•   Trello (SOPs, task tracking, workflows)

•   Gmail and Google Calendar (email and scheduling)

•   Google Docs (notes, records, templates)

Automatic Disqualifiers

Please do not apply if any of the following apply to you:

•   You do not have a backup internet connection in case of outages

•   Your computer does not meet minimum specs (see above)

•   You have another part-time or full-time job (in the same time schedule) and cannot commit 100%

•   You cannot work 9:00 AM – 6:00 PM EST Monday through Friday

•   Your spoken English is below C1 level

Why This Role Is Different

•   You are not a cog in a call center. You are the operational heartbeat of a small, respected team.

•   The owner answers the phone himself — and he wants you to be just as reliable.

•   Real responsibility from day one, with full training provided.

• •   Long-term position — we hire people we want to keep.