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Position Overview:
New York Hardware is seeking a junior level, reliable, detail-oriented Customer Service & Showroom Associate to join our team. This entry level role is ideal for someone who enjoys working in a fast-paced, design-focused environment and takes pride in delivering exceptional customer experiences. You will be responsible for supporting daily showroom operations, assisting customers, and maintaining organized, accurate displays.
About Us:
New York Hardware is a family-owned business that has been serving the design and building community for over 30 years. We pride ourselves on offering a curated selection of high-end, custom hardware from around the world, paired with a personalized, service-driven approach.
Our work environment is laid-back and casual, but we take pride in what we do. We value team members who are proactive, dependable, and motivated to grow within the company.
Key Responsibilities:
● Answer and manage incoming phone calls professionally
● Handle shipping and receiving of products and inventory
● Assist with customer pick-ups and order coordination
● Greet and assist showroom visitors with a welcoming, service-oriented approach
● Open and process incoming orders
● Ensure all displays are accurately priced and up to date
● Update and move showroom displays as needed
Physical Requirements:
● Ability to lift and move boxes weighing 30+ lbs
● Comfortable with standing, moving, and handling heavy displays, shipments, and inventory throughout the day
Qualifications:
● Strong communication and customer service skills
● Highly organized with attention to detail
● Ability to multitask and prioritize in a busy environment
● Team-oriented with a positive attitude
● Previous retail, showroom, or customer service experience preferred (but not required)
Compensation: This role pays $16.90 hourly. As a full-time employee, you would be eligible for company benefits.
Why Join Us:
This is a great opportunity to be part of a small, tight-knit team in a unique, design-focused industry. You’ll gain hands-on experience with high-end products and have the opportunity to grow within a long-standing, family-owned business.
