Customer Service and Operations Manager Full Time

About Wonder Math:

Wonder Math helps students fall in love with math. By bringing a live teacher to a story-based online curriculum, the program helps students in grades 2-7 improve their math skills, confidence and enthusiasm. By helping kids learn to love math, you will help transform their job prospects and potential. Additionally, our company has a social mission and will never turn away a student due to an inability to pay.

Position Description:

This role is responsible for owning and managing key operational functions across the business. While this is not a large corporate team-management role, it is a leadership position with significant autonomy and accountability.

You will be responsible for ensuring excellence across:

• Teacher operations and accountability
• Parent experience and retention
• Enrollment operations and lead follow-up
• Program execution and internal systems

You will work directly with the founder and help drive operational decision-making, process improvement, and execution across the company.

We are looking for someone who thinks like an owner, manages outcomes (not just tasks), and can independently run major parts of the business.

If you are highly organized, relentless about follow-through, and take pride in running tight systems, you will thrive here. If you need constant direction, this is not the role for you.

What You Will OwnTeacher Operations (Hiring, Training, and Accountability)

• Coordinate teacher hiring, screening, and background checks
• Own onboarding and training execution
• Manage quarterly training efforts
• Ensure consistent teaching quality across all classes
• Review class feedback and follow up with teachers to ensure consistency and quality
• Oversee curriculum setup and teacher-class alignment

Class & Program Execution

• Build and manage class schedules and placements
• Set up and staff all classes, including the free trial sessions we offer as part of our sales effort
• Ensure every class runs smoothly: no gaps, no confusion, no errors
• Monitor internal systems (Quo and others) to maintain accuracy
• Ideally, you would be available daily to check for customer outreach. 

Lead Management & Enrollment

• Own the lead follow-up pipeline
• Conduct initial outreach calls with parents
• Execute consistent customer follow up
• Make multiple reminder calls to ensure attendance

This is a role for someone who is comfortable picking up the phone and closing the loop.

Customer Experience & Retention

• Respond quickly and professionally to parent emails, texts, and calls
• Handle scheduling changes, class moves, and new enrollments seamlessly
• Proactively follow up with parents about their experience and identify opportunities to increase engagement.

Program Development & Execution

• Partner with leadership on improving systems and programs
• Help implement new processes quickly and effectively
• Surface insights from parents and teachers to improve the product
  

Operational Excellence

• Handle day-to-day operational needs (including purchasing tasks)
• Be flexible to take on new responsibilities as they arise
• Ensure nothing falls through the cracks
• Feel technically capable as we are an online program, so help parents troubleshoot zoom or technical issues.

Who You Are

• Exceptionally organized and detail-oriented
• Fast, responsive, and reliable
• A strong communicator with excellent written and spoken English
• Comfortable and confident on phone calls with parents
• Confident learning and talking about elementary school math education 
• Proactive, you anticipate problems and solve them before they escalate
• Process-driven: you like building systems that scale
• High standards: you notice when things are “off” and fix them

Required Experience

• Experience in customer service, operations, or a similar role
• Experience managing multiple workflows and communication channels
• Familiarity working with multiple CRM and scheduling tools (Drip, Quo, Calendly)
• Experience working in education, tutoring, or enrichment programs or a demonstrated interest in elementary and middle school math
• (You do not need to be a teacher, but you must be willing to learn how our program works and speak confidently with parents about it)
• Compensation is competitive based on experience. Opportunity for growth as company scales

This role will begin as part time working 25-30 hours per week but has the ability to scale to full time over time. The role will require daily check in to see if there are customer support needs, but has the opportunity for significant flexibility.

This is not a traditional “clock in, clock out” support role. We are looking for someone who wants meaningful ownership inside a mission-driven company and enjoys being deeply involved in operations, customer experience, and execution.

Interested? Submit your resume to mina@wondermath.com