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Description Customer Satisfaction Representatives are responsible for helping customers on the phone, by email, live chat, or in person with all of their product or account needs. This requires a thorough knowledge of our products and recommended protocols in order to provide timely and accurate information to incoming customer inquiries, order status and product knowledge requests.
Requirements
Responsibilities:
- Resolves customer concerns via phone, email, live chat, or social media;
- Assists customers with the placement of orders, exchanges, or refunds;
- Helps with complaints, errors, account questions, billing, cancellations, and other queries;
- Identifies and assesses the customers’ needs to achieve satisfaction;
- Provides accurate, valid, up-to-date and complete information about products;
- Meets individual and CSR team satisfaction targets;
- Provides appropriate solutions and alternatives to customers within the specified average time limits;
- Goes the extra mile to engage and satisfy customers;
- Greets and follows up with walk-in customers;
- Creates and updates customer accounts;
- Ensures proper customer satisfaction is being delivered at all times;
- Most importantly, a practiced caring attitude that assists you to provide our valued customers with the best products and information.
Skills
- Minimum 2 years previous customer service experience or experience as a client service representative;
- At least 1 year of call center experience;
- High School Diploma or GED;
- Effectively communicates in writing, by phone, or in person; Excellent written and verbal communication;
- Proven track record of over-achieving goals or going above and beyond;
- Possess a willingness to learn;
- Customer orientated with the ability to adapt/respond to different types of customers;
- Flexibility working on the weekends
- Knowledge of natural health industry;
- Actively embraces healthy living;
- Bilingual CSR (English & Spanish) is a requirement
