Customer Relations Associate  Full Time

Job Description:

The Customer Relations Associate will provide customer service, order management, and administrative support to customers, sales, operations, and finance to ensure timely and accurate order processing. This role requires attention to detail and the ability to work effectively and collaboratively in a fast-paced, team-oriented environment.

The Associate will work closely with the Customer and Consumer Relations Manager and other team members to ensure timely order fulfillment, accurate customer communications, and efficient resolution of customer inquiries and issues.

Key Responsibilities

• Ensure timely, accurate, and efficient processing of orders from all channels, including distribution, wholesale, direct-to-consumer, export, broker, and internal customers.
• Verify purchase orders and ensure customer order follow-up.
• Support accurate price and promotion application on all orders.
• Respond to email, website, and phone inquiries from customers, consumers, and brokers.
• Prepare business correspondence and communicate with customers in USA and Canada.
• Assist with tracking and reporting of consumer feedback from Gorgias platform.
• Process sample requests efficiently.
• Assist with new item forms and export documentation.

Qualifications

• Industry experience preferred
• Experience with order entry and customer service required.
• Outstanding communication skills required, both written and verbal.
• Strong telephone communication skills required.
• Strong organizational, process management skills and attention to detail.
• Comfortable working independently and collaboratively on a team.
• Ability to multitask in a fast-paced environment.
• Self-starter with demonstrated initiative and proactivity.
• Desire to learn, grow, and adapt with the needs of the business.
• Experience in natural foods or CPG industry a plus.
• Knowledge of ERP systems (e.g. SAP, NetSuite) and helpdesk systems (e.g. Gorias, Zendesk) a plus.
• Proficient in Microsoft Office Suite with strong Excel and Word experience required