Customer Care Advocate Full Time NEW

In this role, you will serve as a key frontline support professional within a high-volume contact center, assisting patients and healthcare providers with empathy, accuracy, and efficiency. You will help guide individuals through insurance verification, benefits explanation, and payment options while ensuring a seamless experience across the patient journey. Working in a fast-paced, mission-driven environment, you will handle inquiries related to medical devices, enrollment, and service processes with a strong focus on compliance and quality. You will act as a critical liaison between patients and internal teams, ensuring timely resolution of issues and clear communication at every step. This position requires adaptability, emotional intelligence, and strong communication skills to manage sensitive healthcare interactions. Your work will directly contribute to improving patient experience and access to care.

Accountabilities

• Provide empathetic, high-quality support to patients and providers throughout the service and device usage journey, ensuring timely and accurate resolution of inquiries.
• Verify insurance coverage, investigate benefits, estimate out-of-pocket costs, and explain patient payment options in a clear and supportive manner.
• Manage inbound and outbound communications, including calls, emails, and ticketing systems, ensuring all requests are documented and resolved appropriately.
• Maintain accurate patient and insurance records within CRM systems such as Salesforce while ensuring compliance with HIPAA and regulatory standards.
• Troubleshoot enrollment, product, and service-related issues, escalating when necessary and ensuring proper follow-through.
• Collaborate with internal teams and participate in cross-training, meetings, and continuous improvement efforts to enhance service quality and efficiency.

Requirements

• High school diploma or equivalent, with 2-3+ years of experience in high-volume customer service or contact center environments.
• Strong verbal and written communication skills with the ability to convey complex or sensitive information with empathy and clarity.
• Proficiency in Microsoft Office tools (Outlook required; Word, Excel, and PowerPoint preferred) and strong system navigation skills with 40+ WPM typing speed.
• Experience handling sensitive information and working in fast-paced, metrics-driven environments with strong attention to quality and compliance.
• Ability to remain calm under pressure, demonstrate emotional intelligence, and resolve issues independently when procedures are not defined.
• Preferred experience in healthcare, medical devices, insurance verification, reimbursement, or patient support services.
• Familiarity with CRM platforms, especially Salesforce, is a strong advantage.

Benefits

• Competitive pay range of $20.60 to $25.75 per hour
• Remote-first work environment with potential occasional in-office requirements for training or team collaboration
• Comprehensive healthcare coverage including medical, dental, and vision plans
• Paid time off, holidays, and structured schedule flexibility depending on business needs
• Retirement savings options and financial wellness support programs
• Paid training, cross-functional development, and career growth opportunities
• Mission-driven work environment focused on improving patient outcomes and healthcare access
• Inclusive workplace culture with strong support for employee wellbeing and development.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.