CRMO Executive Full Time NEW

Company Profile – Benzara E Commerce India Pvt. Ltd.

Benzara E – Commerce India Pvt Ltd was registered on 21 December 2015 and is located in its own 3000 sq ft office space in Logix Technova Commercial Towers, Sector 132, Noida astride Noida – Greater Noida Expressway. It is the partner company of Benzara Incorporated, a Los Angeles/USA based E-Commerce Company Incorporated in 2009 and which is into online sales in USA and Canada of home décor, kitchen appliances, home improvement, furniture, garden, outdoors, sports, musical instruments, consumer electronics, office products and tools categories. Benzara Inc. is a leader in home décor products and home décor category in USA is a $23bn business increasing 20% yearly.

The websites of the company are www.casagear.com for retail and www.benzara.com for wholesale. A 60,000 sq ft(storage capacity 100000 sq ft) automated warehouse facility is there in Los Angeles with employee strength of 50. Besides sales through its own websites,the company is undertaking sales on 25 online marketplaces like Amazon US, Wayfair, Overstock, Lowes, Mathis Home, ShopMyExchange etc. sources products across the globe and undertakes online retail and wholesale sales throughout North America. The company is also registered with Amazon India and Flipkart and plans to enter the Indian market at the opportune moment. The Noida office under Benzara E Commerce India Pvt Ltd undertakes all E-Commerce functions except warehousing and shipment. The Noida office employee strength is 85 with most of them being BBA/B Tech/MBA qualified. In addition, we have freelancers and interns on live projects on our panel.

Job Roles and Responsibilities

Customer Relationship Management & Operations Executive

The Customer Relationship Management & Operations Team is one of the most important teams of the company as, besides projecting the image of the Brand Benzara, it is responsible to handle the day to day operational aspects and customer management in a near real time basis. Most of the team’s functions are automated like order processing, management of customer queries and data management for which we have different software platforms. The detailed responsibilities are given as under:-

Roles & Responsibilities

● Handle customer queries and resolve issues through email and support channels.

● Process sales and vendor orders while ensuring accurate shipping, pricing, and stock details.

● Monitor order tracking and ensure timely fulfilment of customer orders.

● Manage returns, damages, cancellations, and shipping claims efficiently.

● Maintain and correct product listings across e-commerce marketplaces.

● Monitor marketplace performance and improve customer ratings and satisfaction.

● Build customer loyalty through effective communication and service support.

● Analyse operational processes and improve efficiency using reports and data insights.

● Support reporting and automation activities using Excel, Power BI, and AI tools.

● Coordinate with internal teams for smooth day-to-day operations.

Key Competencies

● Strong analytical and problem-solving skills.

● Good understanding of e-commerce operations and customer service.

● Proficiency in Advanced Excel and basic Power BI.

● Basic knowledge of AI tools and automation concepts.

● Excellent written and verbal communication skills in English.

● Strong teamwork, interpersonal, and organizational skills.

● Proactive attitude with willingness to learn and innovate.

● Ability to work efficiently in a fast-paced environment.  

Core Values

The Core Values of the company are Ethical Conduct, Integrity, Loyalty, Transparency and Professionalism. The company lays lots of emphasis on these Core Values and does not comprise any of these values.

Please apply for the job opening only in case you feel that you will be able to imbibe and follow in letter and spirit the above-mentioned core values.

Qualifications – We are looking for only freshers who have recently completed MBA. Freshers with BBA/B Tech qualifications may also apply. 

Location – Noida, Sector 132

If you are interested to apply for the above role, then share your students updated resume to us at rishika.updhayay@benzara.com