Course Operations & Learner Success Manager Full Time NEW

Outreach Analyst 3

Job Family

Outreach Programs

Time Type

Full time

Max Pay – Depends On Experience

$77,300.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications

Bachelor’s degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary

Coordinates outreach program activities, the recruitment of volunteers, staffing, and resources, and coordinates program fundraising to promote stable and productive relationships between the university and local community.

Job Description

The Course Operations & Learner Success Manager plays a central operational role in the Train, Equip, Certify (TEC) program, supporting the delivery of large-scale, non-credit digital skills courses for youth across multiple geographies and partner institutions.

This position is responsible for day-to-day course operations, learner monitoring, and student success support across multiple TEC cohorts, including primarily self-paced courses with facilitated support components. The role supervises Teaching Assistants (TAs) who provide frontline learner support and works closely with faculty, instructional designers, and technical teams to ensure high-quality, consistent, and timely course delivery.

The role is execution-focused and learner-centered, ensuring that learners are progressing, supported, and able to successfully complete TEC courses and credentials.

This position is funded in whole or part by sources other than the general operating appropriation and may terminate when funding is no longer available.

Position Salary Range

$51,500-$77,300; to commensurate with education and experience

Essential Duties

Course Delivery & Operations (30%):

• Oversee the operational delivery of non-credit TEC courses across multiple cohorts and learning modalities.
• Coordinate course launch readiness, enrollment timelines, learner communications, and delivery logistics.
• Ensure courses are set up correctly in the learning platform and that content, assessments, and resources are accessible as planned.
• Serve as the primary operational point of contact for course delivery issues during active cohorts.

Learner Monitoring & Student Success (20%):

• Monitor learner engagement, progress, and completion using LMS dashboards and reporting tools.
• Identify learners at risk of disengagement and coordinate appropriate interventions (e.g., outreach, TA follow-up, referral to facilitators).
• Support the implementation of learner support mechanisms such as virtual office hours, discussion spaces, and structured check-ins.
• Track learner participation trends and flag risks or systemic issues to program leadership.

Teaching Assistant (TA) Supervision (15%):

• Supervise and coordinate Teaching Assistants supporting TEC courses.
• Assign and monitor TA responsibilities related to learner outreach, discussion moderation, grading support (where applicable), and office hours.
• Provide training, guidance, and feedback to ensure consistent, high-quality learner support.
• Serve as an escalation point for learner issues that cannot be resolved at the TA level.

Coordination with Faculty & Curriculum Leads (15%):

• Work closely with faculty and curriculum leads to operationalize course designs and assessment plans.
• Communicate implementation feedback from learners and TAs to inform course updates and improvements.
• Support faculty-led pilots (e.g., train-to-hire pathways) by managing logistics, learner tracking, and communications.
• Ensure operational delivery aligns with academic intent and program standards set by faculty and leadership.

Reporting & Continuous Improvement (10%)

• Prepare regular summaries on learner enrollment, progress, completion, and support needs.
• Contribute operational data and insights to monitoring, evaluation, and learning (MEL) activities.
• Identify operational bottlenecks and recommend process improvements to enhance learner experience and program efficiency.

Platform & Systems Coordination (5%)

• Coordinate with internal technical teams and external partners on LMS configuration, learner access, and credential workflows.
• Support testing and rollout of new course components or platform features.
• Maintain documentation for course operations, learner workflows, and standard operating procedures.

Desired Qualifications

• Experience supervising Teaching Assistants, student workers, or instructional support staff.
• Familiarity with large-scale, self-paced online learning environments.
• Experience supporting adult learners, first-generation learners, or learners in nontraditional settings.
• Exposure to digital skills, workforce-aligned training, or credential-based education programs.

Working Environment

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work.
• Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds.
• Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.
• May be required to perform tasks in the field within and/or across University campuses.
• Ability to clearly communicate verbally, read, write, see, and hear to perform essential functions.

Department Statement

The W. P. Carey School of Business at Arizona State University is the largest business school in the United States with more than 23,000 students and 120,000+ alumni worldwide. From our world-renowned faculty representing six continents to thousands of outstanding students who join us every year, the W. P. Carey School welcomes Inclusive Excellence and encourages global thinking. The W. P. Carey School is internationally recognized for its leadership in business education, groundbreaking research and innovation, and renowned faculty, making us one of the top-ranked business schools in the country.

W. P. Carey prides itself on being a place “where business is personal.” Business is personal means that kindness, courtesy, and respect lead our actions. We care for each other and support one another. We’re proud of that commitment, and look forward to it shaping your experience at W. P. Carey. Learn more at wpcarey.asu.edu.

All we do at ASU is guided and inspired by the University Charter, which reads:

ASU is a comprehensive public research university, measured not by whom it excludes, but by whom it includes and how they succeed; advancing research and discovery of public value; and assuming fundamental responsibility for the economic, social, cultural and overall health of the communities it serves.

The W. P. Carey School of Business continually strives to foster a welcoming environment.

Driving Requirement

Driving is not required for this position.

Location:

Campus: Tempe

Funding

No Federal Funding

Instructions To Apply

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$20393.htmld

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation’s fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.