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This job is with Ellucian, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About Ellucian Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian’s AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian’s innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes.
About The Opportunity
Join Ellucian’s dynamic Professional Services team as a Smart Plan Consultant, where you’ll play a pivotal role in helping higher education institutions transform their student planning and academic success initiatives. This position offers a unique opportunity to work closely with Ellucian’s cutting-edge products: Ellucian Smart Plan and Ellucian Credential Discovery (Award), and collaborate with key stakeholders to shape the future of student success
The ideal candidate is eager to learn, customer focused, and interested in supporting higher education institutions in improving student planning and success outcomes. You will work closely with senior team members, customers, and cross-functional partners to help ensure successful project delivery
Where you will make an impact
- Assist with training customers on product configuration and usage to help them maximize the value of the solutions.
- Partner with the sales team and internal stakeholders to support scoping discussions and align product capabilities with customer needs.
- Develop and maintain project plans in Smartsheet or similar tools, track milestones, deliverables, and overall progress.
- Work with customers and internal teams to help troubleshoot issues, share recommendations, and support implementation activities.
- Technical Skills and Data Management: Write queries using Java Query Language and SQL for data extraction and analysis. Work with Linux shell for log reading and service management. Follow proper issue isolation and testing methodologies.
- Participate in customer workshops and training sessions to support knowledge transfer and long-term product success.
- Contribute to customer satisfaction by supporting the successful delivery of solutions aligned to institutional goals.
- Collaborate with cross-functional teams within Ellucian to share feedback and support continuous improvement of delivery practices.
What Will You Bring
- 1 to 2 years of experience in higher education, software services, customer success, project coordination, or a related field.
- Exposure to higher education environments or an interest in student success and enrollment planning.
- Strong written and verbal communication skills with the ability to explain concepts clearly.
- Basic experience with project tracking tools such as Smartsheet, Excel, or similar platforms.
- Demonstrated ability to gather information and support discovery or requirements discussions.
- Experience supporting or delivering customer training is a plus.
- Familiarity with Ellucian products, CRM systems, advising tools, or enrollment management systems is helpful but not required.
- Comfortable working in a collaborative and primarily remote team environment.
- Willingness to learn new technologies and grow within the role.
What makes #Ellucianlife
- Comprehensive health coverage: medical, dental, and vision
- Flexible time off
- Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
- 401k w/ match & BrightPlan – to help you save for the future
- Parental Leave
- 5 charitable days to support the community that supports us
- Telemedicine
- Wellness
- Headspace Care (mental health)
- Wellbeats (virtual fitness classes)
- RethinkCare & Wellthy- caregiver support
- Diversity and inclusion programs which provide access to internal employee resource groups
- Employee referral bonuses to encourage the addition of great new people to the team
- We Foster a learning culture with:
- Education Assistance Program
- Professional development opportunities
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