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Job Title: CONCIERGE, Patient Service Representative
Job Type: Full-Time, In Person
Division: Extension Health
Reporting To: Operations Manager
Pay Rate: $60-65k
About Hudson Health
Hudson Health (Medical, Mind, & Extension Health), formerly Hudson Medical Group, was established in 2010 as a modern, fully integrated medical practice that offers a diverse ecosystem of cutting-edge treatments across pain management, regenerative and longevity medicine, functional medicine, and interventional mental health. Unique in its east-meets-west approach to healing, Hudson Health creates an experiential and holistic healing journey for each patient in its Tribeca and West Village locations. Our team of dedicated board-certified doctors and wellness providers brings expertise in 10+ diverse specialties. Our practitioners work collaboratively to tailor comprehensive treatment plans based on the Hudson Method, a care algorithm that has been perfected over 12+ years of treating 50K patients. Our latest venture, Extension Health, is your complete destination for maximizing your health span and achieving ultra-human performance goals. This new global longevity lab is seeking new marketing leadership.
Extension Health – Division of Hudson Health
Extension Health, a division of Hudson Health specializes in advanced testing and treatments that optimize your health today and enhance your health span in the future. With a focus on full-body diagnostics and preventative treatments, we are committed to changing the mindset around aging from passive to proactive. Led by board-certified physicians, nutritionists, and clinical assistants, our team uses state-of-the-art technology and advanced treatment protocols to facilitate treatments that address your unique health history and help you to meet your future lifestyle goals.
Our diagnostic treatments include DEXA bone and full-body analysis scan; VO2 Max testing, RMR testing, Prenuvo Full-Body MRI Scans, TruAge Chronological Age Assessments, Galleri Early Cancer Detection, and more. Our targeted and preventive treatments include Plasampheresis, EBOO for advanced ozone therapy, Hyperbaric Oxygen Therapy, BioReboots for Brain Optimization, Peptide Therapy, Advanced Medical Ivs, Nutrition and hormone therapy, and medical weight management with GLP-1 medication.
At the Extension Health we don’t just help you live longer, we help you live better for longer.
CONCIERGE POSITION
Extension Health is actively seeking an empathetic Concierge team member. This individual will be responsible for ensuring a friendly and compassionate organization and service experience. In this role, you will work alongside the Senior Concierge as the initial point of contact of our multidisciplinary medical office and provide assistance to our patients and other visitors. You will be responsible for corresponding with patients, maintaining the organization of our office, and ensuring that our environment is welcoming, calm, and quiet for our patients and their families.
In this position, you will be assisting patients through their journey across our multiple specialties. You will have the knowledge of all our services that we offer and be able to answer basic inquiries regarding who Hudson is and what health services can we offer to our community. You will also be pioneering a Concierge workflow process with our team and be located in our newly renovated West Village office.
Responsibilities
- Be the face of the Hudson brand and ensure a positive experience for all patients and patrons.
- Manage and respond to incoming calls, emails, and SMS communications in a professional and timely manner
- Provide general information regarding Extension Health services and the programs we offer; be able to speak to any marketing promotions we have ongoing at the time
- Facilitate and coordinate multidisciplinary care for patients by working with various team members
- Be able to schedule and coordinate patient care using our EMR system
- Communicate and triage any concerns to appropriate staff personnel
- Contribute to our customer service by devising creative solutions and offering clear guidance to our patients
- Maintain high-end patient/client relationships
- Identify potential improvements and recommend them to Hudson leadership, support change initiatives
- Perform related duties as required
Desired Skills and Experience
- Attention to detail and excellent communication skills (verbal and written) and highly organized work skills
- Competence in EMR (AthenaHealth, Vibrant), Google Suite (preferred), Gladly (CRM System)
- Excellent problem-solving skills
- Ability to handle stressful situations with tact and professionalism
- Demonstrate logical reasoning and critical thinking skills
- Effective listening skills with excellent customer satisfaction skills
- Knowledge of medical terminology and treatment processes
- Secondary language is a plus such as Spanish, Mandarin, Cantonese
Education and Certification
- Bachelor’s Degree (preferred)
- 2-5 years of experience in healthcare, customer service or hospitality administration
