Concierge – Lever House Full Time NEW

Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We’re looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates, we encourage new ideas and toast every win. We’re excited about having a meaningful impact on people’s workplace experience.

Great days also start when everyone can be their authentic self at work. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team.

To learn more, visit www.industriousoffice.com/careers.

About The Role

Industrious is proud to bring our most elevated product yet to New York City: Industrious Reserve at Lever House.

Spanning six floors, this flagship Industrious location encompasses management of CBRE’s Investment Management Headquarters, will be home to CBRE’s executive leadership team, as well as 44 luxury private offices designed for New York’s most discerning executives.

Lever House is one of the city’s most iconic buildings, and members and tenants enjoy exclusive access to the renowned Lever Club with its refined lounge, restaurant, event space, and a 13,000-square-foot outdoor terrace in the heart of Park Avenue.

We’re now seeking a Concierge to deliver exceptional hospitality.

This is not a typical hospitality role. Success requires someone who is fluent in anticipatory service, delights in creating memorable experiences, and an eye for detail that impresses even the most discerning customers.

What You’ll Do

• Be the first point of contact for all those entering the office and the first person on the line for calls to the front desk. Greet guests and members with a friendly and welcoming demeanor. You’ll learn all member and employee names & tailor their experiences to their specific needs.
• Arrange and confirm recreational, dining, and business activities on behalf of the CBRE IM team. Respond to requests in a timely manner.
• Record and log service requests and track the statuses. Provide administrative aid to management as needed.
• Deliver world-class customer service to all individuals in the office. You’ll support our General Manager and Hospitality Manager in bringing the best in class office experience to life; including supporting food, beverage, and event programming when needed.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Acknowledge inquiries or complaints from members, employees, and supervisors. Provide solutions quickly, professionally, and with a strong sense of hospitality.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives. Make recommendations and establish new workflows to level up the operations team’s success. Lead by example and model behaviors that are consistent with the company values.

What Sets You Apart

• You’ve built your career in luxury hospitality — whether at a five-star hotel, refined restaurant, private club, or high-touch corporate environment — and you understand that true service is anticipatory, not reactive.
• You bring 3+ years of experience in guest-facing roles where discretion, polish, and emotional intelligence matter just as much as efficiency. You may have supervised shifts or led service teams and naturally set the tone for excellence.
• You’re deeply detail-oriented. You notice the small things others miss — the preferred coffee order, the tone of a returning guest’s day, the subtle cues that allow you to personalize an interaction before being asked.
• You communicate with confidence and grace, whether managing a complex request, handling sensitive information, or representing executive leadership with professionalism.
• You’re highly organized and technologically fluent. You’re comfortable navigating Microsoft Office and Google Workspace while juggling multiple service requests seamlessly.
• You’re curious and solutions-oriented. When something doesn’t exist, you design it. When a workflow can improve, you elevate it.
• Above all, you take pride in creating environments where people feel known, welcomed, and exceptionally cared for.

Why This Role Appeals To Hospitality Professionals

For those coming from luxury hotels, restaurants, or membership clubs, this role offers the best of both worlds. You’ll join pre-opening, shaping the details and setting the tone for a flagship launch. Unlike the 24/7 pace of traditional hospitality, this position is centered on business hours, giving you balance while still delivering at the highest standard.

Compensation

The hourly compensation range for this role is between $26.00 per hour and $31.00 per hour. The successful candidate’s hourly wage will be based upon a variety of factors, including but not limited to work experience, job-related knowledge, skills, and professional qualifications.

You will also be eligible for quarterly and annual bonus opportunities based on individual and company performance.

Hourly and bonus compensation are just two components of Industrious’ total compensation package for this role. Other great perks and benefits include heavily subsidized healthcare plans, generous paid time off, wellness programs, professional development grants, 401k plan, and many other benefits, subject to applicable eligibility criteria and company policies.

Equal Employment Opportunity

Industrious is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunities to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.